Evancy Trésors d'Opale

Free parking and outside pool. Very close to the beach walking distance to shops. Electic shutters to block out the sun

The dogs barking which woke me up as I’m a light sleeper

We have stayed at this property before. We have a little disabled pug and they are most welcoming, very kind and friendly to him. We were given a bigger room than expecting which was amazing. The lounge had a balcony witch overlooked resort and the main bedroom had a balcony that overlooked the pool. The toilet had a stuck flush. I reported it to reception and the maintenances staff were in the apartment sorting the problem within 10 minutes.

Location, proximity to shops and restaurants

Water wasn’t warm enough in the shower

Entry codes were sent less than an hour before arriving at the time we specified (7pm-8pm) but we did not see them as there was no public wifi. There was no-one at reception and to bell or notice. We eventually entered when a woman made some calls for us and we were able to read the entry codes. Hoowever the codes did not work and we had to call for help again and received an alternative code for the apartment entry. We finally settled in one and a half hours after arriving after a long journey. Not acceptable! Over the 3 nights we were there it was sometimes impossible to enter the building with the code and other guests had to help. Other people had this problem too. Then the list was out of action. Not a good experience and we will not return which is a pity as the apartment was excellent.

Basic communication needs to improve and easy access is essential - we avoided going out in the evening because we were worried about getting back in!