Casa Nido del Gallo Solar Ocean Front Deluxe Home 3 bedrooms, 5 bathrooms

We really loved this place. We had 6 people and it was perfect for us. We walked downtown a few days but mainly used our golf cart to get around the island. Really fun stay in general on Isla Mujeres. We appreciated that as soon as we got there the property manager greeted us in person to welcome us. Our favorite part was being right on the beach. The views were beautiful.

The home was wonderful, comfortable, and in a beautiful setting. The host and concierge were wonderful as well helping us with golf cart rental info, taxis, etc. We loved our week there and would love to return one day.

Convenient location, prompt responses/service with anything pertaining to the house. Loved the property, it fit our needs perfectly. Only adjustment I would make would be to provide a bbq grill, which we bought at the store and left behind for the owner and future guests.

Overall, good experience except the last day (major issue). The good: -Property cleanliness, decor, completeness of amenities -Pictures were accurate, view, neighborhood, etc all exceptional -Concierge (Chema) was very responsive to questions & requests. -Great checkin process Not so good: -MAJOR issue: All our utility got cut off on the last day of our stay. Utility company came and shut off power, water, gas, etc and said the owner did not pay the bill. We had no ac, cannot flush toilet, cannot shower, cannot wash things. It was miserable. We raised to concierge and maintenance and only got told that they were working on it. No compensation of any sort. -Responding to issues (see above) Concierge is good at responding, but only forwards issues/requests and cannot stay on the resolve -washer & dryer would be nice -No thicker blankets, only sheet cover. They said that’s all the owner offers. We have to run AC and close doors due to mosquitos. But bed only has cover. For someone who gets cold easily u will be freezing. Suggest have thicker blankets in the closet.