MOUNTAIN SHADOWS RESORT Wayanad

The location, views, service, staff and overall property l; it was exceptional

There was nothing to dislike about this property

1. The views from the rooms were amazing (probably why the property is priced so high). 2. The rooms were spacious, well appointed with good amenities. 3. The infinity pool was well maintained. 4. We opted for a half board as there are no options close to the property, food was average to above average at best (nothing exceptional). 5. The staff were very courteous & warm. Great service.

The approach road - a very bumpy ride on a badly maintained 3km approach road.

The location was amazing as we booked a dam view. The infinity pool has a good vibe in the open. The dam in the front and the mountain in the back makes for an amazing location. The food was good throughout. There is a good spa facility within the premises, although its a bit pricey.

The staff didnt inform us about the high tea facilities even though we stayed for 2 nights, although they compensated by offering complimentary dinner.

Great location if you want remoteness and nature. Stunning views from room, pool, restaurant. Spa treatment was excellent. Infinity poop one the the best. Guest relations manager Manu is very helpful. Excellent !

Food was sub standard. Poor quality. Chicken hamburger was mince chicken out a a frozen pack. It was inedible. Bread was poor quality. Lack of choices re fresh fruit. No bananas or mangoes though they did get them when we asked for them after two staff said they were out of season!!! Rooms are not 5 star , view is but the rooms are bare, spartan and basic. In our view about 3 to 4 star at best. They were clean but bland. Staff if the restaurant hovered and hounded us to eat more, order things we didnt want. We had to ask the Guest Relations manager to get them to stop. Food is a very long way from the standard and price we paid to stay. We would not stay again. Overall disappointed given what we paid. We have stayed at places at half the price and had 3 times the quality. Except for the view. I guess we paid for that. Warning the better the view , the worse the food and the lower the standard of the room !! If the food and room quality improved it would be superb