Tru By Hilton Gaylord, Mi

All Good!

Everything was just fantastic. It was just my daughter and I who went north for 3 days. The location was great for us. Close to downtown, art/street fair, elk viewing park, Avalanche Bay at Boyne only 20 min away. This was a perfect location for us. The staff was incredibly friendly and check in/out was a breeze. The lobby is so fun with the colors, plenty of lounge seating, and tv and pool table. My daughter used the lobby to take a break and read so that was great. We didn't make it into the pool, but it looked great. My room was SO CLEAN. Thank you to the housekeeping staff.. You ladies are awesome!! The elevator was quick and efficient. We loved and appreciated the info boards at the elevator area, giving us ideas of where to eat, shop, and other things around to check out. That was helpful each of the days. We love supporting local businesses everywhere we travel too. Our stay really was fabulous!! This was one of our best hotel experiences we've had in a long time. I will most certainly stay here again!!!!

Nothing to me needs to be fixed.

Everything I gave it highest marks on it was clean. They were friendly, a great price.

No complaints

We did not eat breakfast here, but it looked ok. The traffic was very heavy at the exit onto the main road, so we had to make a right turn onto main road and then turn around to be able to go in opposite direction that we actually needed to go.

The fitted sheet on one of our beds had an approximate 12" × 12" area of what appeared to be sand and dirt. It was around 11:00 pm when we first saw it as we were getting into bed. The front desk was informed, but was not able to bring us clean sheets. We had to dress and go get them ourselves and remake our bed. The only compensation that was offered ( after we requested it) was that we might be able to get a few points added to our Hilton points. We expected better service.