hood house

Very clean, very well equipped, very comfortable (except for the pillows which were awful). Very kind staff.

As stated above, the pillows were not comfortable.

Very calm, cosy and well-equipped rooms.

The location was perfect. It was beautiful with all the canals around and very quiet. Right outside was the bus stop that took you to the city center. The rooms were clean and spacious.

The concept and the facility is really great. I had a good experience except parking and the behavior of the receptionist later in the day. The room was very well decorated, for 1-2 days to even more everything was inside. The staff was really nice as i said up to one person!!!

I’d like to share my experience with the parking, so future guests can be better prepared. I arrived late on Friday around 9 p.m. There are a few parking spots right next to the facility, reserved for Hood House guests, on that time no free spots. I was offered a garage parking space instead, which is about a 4-minute walk around the corner. The garage is not well maintained, rented most probably from the house next to it. But I parked there overnight, else i have to park on the street. Since I was traveling with my family and using the car the next day, I park the next day closer to the facility to reserved area. Later that evening, just as I was getting into a taxi to go to an event, reception called and insisted that I move my car back to the garage immediately. Luckily i was there, what would be happened, if i already was away:) Even though I had already paid for parking (€23 per night) and was told earlier that I could use the outside spaces when available, the staff member was rude and even threatened to let tow my car away and even call the police if I didn’t move the car. I explained my situation and offered to move it later that night, but there was no flexibility at all. In the end, because i don't like to waste my time and i am in a hurry, I moved the car back to the garage, paid extra for the waiting taxi, and missed part of my evening. The hotel itself is nice, but the parking policy and staff attitude really need improvement. No one can threat the customers like that, if i have more time and not in a hurry, the story would be much different. I never have such a attitude anywhere else, i may become an apologise from the management, which i write separate and claim about the situation.