The Burrow Dalat

La sensazione di essere a casa propria ed in famiglia. Tutti gentilissimi, disponibili, attenti alle esigenze degli ospiti. Accoglienza fantastica! Ottima colazione inclusa nel prezzo.

Cozy, home like and very cute.

The shower was cold. The bed wasnt comfortable. They promised breakfast which turned out to be noodles and sandwhich but the stay was USD30

Chỗ ngủ ấm áp, nhân viên nhiệt tình, bữa sáng ngon lành, giá cả hợp lý. Chất lượng vượt mong đợi của mình

I stayed for 8 days at the property. The staff were really amazing and personable, overall it felt like a very homely environment. The property was nestled up on the hills, away from the bustling city center. I was informed by the owner that it was a reconstructed French mansion, now-turned homestay, and it had flower and vegetables gardens, plenty of open space, lots of cute pets, and areas for relaxation. I woke up to birds singing and at night you could see the fog out of your window (it was a very beautiful location). As I'd had issues with my room, the owner gave me a free upgrade and laundry and beverages were free, also cancellation fees were free for me, and room service was provided daily. The staff were warm, and really really went above and beyond to make all guests feel at home, inviting me to family dinner, getting me vegetables from the markets, allowing me to use their kitchen, and giving me hot tea to sip and various other things when I was unwell. I felt really peaceful in this environment, and was welcomed in a homely manner, and was really touched when the staff went out of their way to make my stay more accommodating. As a single traveller, and as a woman, they made sure I was safe, and even took my luggage to the bus and waved me goodbye and reassured me. I was really grateful for the beautiful human connection, and the deep connection to nature and to the beautiful dogs and cats that kept me company.

Despite it being a very homely environment, some of the service provided and facilities were not up to standard and unprofessional. The first night I came, my room (bungalow single) was dirty—it had a colony of ants in the bathroom, caterpillars on the floor, the linen on my bed was soiled and smelt terrible, new towels provided were wet, the cup left in the bathroom was stained and the outside of the kettle was greasy and disgusting. The staff replaced the towels and the cup and kettle and they said they'd change the linen the day after seeing that it was late. Moreover, at midnight, a swarm of the property's kittens broke a patch of roof into my room and lay on my clothes and kept me awake for most of the night. I was very disappointed and let the owner know and asked for the possibility of a partial refund. The owner upgraded me to a double suite and explained that because the property was in a farm, it could not be free of the occasional bug. The next room was dirty (even after cleaning, there was a lot of dust underneath the table in my room (I questioned whether they cleaned at all, I had to ask for an additional clean), there was a vacuum hose under the bed, there were ants, and I found a cockroach on my table. Room service was then provided every single day, and laundry and beverage fees waived. The property's staff all took turns to do all the tasks (cleaning, meal prep, front desk, etc.) in a rotation team, and sometimes there were serious shortages of staff, so sometimes I'd leave my keys for room cleaning service only to come back and have the staff explain that they hadn't cleaned my room yet as there were too many rooms they had to clean that day. Moreover, the breakfast provided was usually poor (I am vegetarian and have indicated as such on the booking), lacking nutrients and content. sometimes it would be two slices of bread and a yogurt, sometimes noodles and carrot. The property does not know how to cater to vegetarian diets.