Casona Rústica & Bungalow

The entire staff was wonderful, friendly and welcoming. Eric at the front was amazing and Luis at the restaurant was so much fun. Great breakfast, comfortable beds and very quiet. Loved our stay.

Breakfast was delicious and the staff was phenomenal and responsive. The room was nice and the scenery on the property was amazing.

The lighting in the room was a bit rough and our power did go out in room 111 but they came to fix it less than an hour after I contacted them. The pool does not have lighting so keep that in mind if you want a midnight swim. Easily fixed with propping up a phone flashlight though.

The hotel is located in a quiet, green area where you can still see the Arenal volcano, and the main square of La Fortuna is only 15–20 minutes away on foot. Breakfast was delicious and there were different options to choose from. The rooms were spacious and spotlessly clean.

The pool area is nice, but it could be better maintained. For example, the chairs were old. The walls were thin, so we could always hear our noisy neighbours.

It had potential. The gardens and pool were nice, but nothing has been maintained for many years (basically since the photo op for Booking.com). Eric, the manager was often available and always helpful. The on-site restaurant was nice…good food and 7 breakfast options to choose from. We enjoyed dinner there one evening. The first 2 mornings were wondered about the grumpy staff comments as Carabean (spelling?) was a delight. On morning #3 we totally understood the comments and felt like we were an imposition as we were rudely treated. House cleaning was good! And the towel sculptures were a nice touch.

We arrived to discover that our 2 double rooms did not have fridges, but Eric allowed us to use the staff fridge in reception. The towels were old and quite frayed. The pool chairs were few, and the ones there were quite dirty…but not covered in algae like the netted cabanas that would provide shade in the open pool area.