Amaru

The property itself was really nice, and the location was excellent with a local shop just around the corner and not even 10 minutes to the shops and beach front

We only had one issue the pool floor was cracked and in a bad way on day one and a few of us cut our feet, but to be fair Rene was brilliant and got us moved to another villa literally at the back of where we were staying and couldn’t have been any more helpful and apologetic for the situation

Everything

There was an issue with the water in the area so the water pressure wasn’t good.. but as I said it was in the area so there wasn’t anything the owner could do to rectify

Location is fabulous and Rene the host was amazing especially after booking.com messed up.

No issues

The owner was responsive once we established his preferred communication. The water pumped went and he fixed it immediately.

Communication was very poor on arrival. We couldn’t get in contact with the owner for hours the day we arrived. We didn’t get to check in until after 5 for this. We arrived to the villa without knowing how to get in. The door was left open. Villa was empty and it looked like the pool area hadn’t been clean. The owner then arrived 30mins later. We were travelling with a small baby and the uncertainty of how to get in when we arrived was extremely stressful start to our holiday. All the cutlery and dishes were filthy and had been put away in the presses. We had to clean all of them when we arrived. The furniture outside is very outdated. There was a broken sun bed. Pictures are not up to date with what the property looks like now. There are cameras in the pool area. This was not mentioned or discussed with us. It’s unclear if they are on a closed circuit or not. This is a family villa and young children will be in this area with the cameras so this made us feel very uncomfortable. The owner mentioned he would be out to clean the pool after 2 days, he didn’t discuss a time and just arrived in the afternoon while we were all outside eating. There was a second person a couple days later who also came to clean the pool. He arrived early morning without any knock or warning. This highlights the poor communication again.