Casa Mercedes, terrace with Sea Views Puerto del Carmen

The property was in an excellent location it had a lovely size balcony with a beautiful view. It was very clean and well maintained.

My only gripe was using the app all the time to access the property it was a bit time consuming and if you left your phone behind by mistake how where you to get back in?

Lovely apartment and accessing apartment, after a few hiccups, was excellent. View from terrace was brilliant and was quiet at night. Having a good food and drink package available was very good.

It took approximately 20 minutes before the water was warm enough for a shower...what a waste of water. Being unable to flush toilet paper down the toilet...completely unhygienic. Not having the dirty towels be replaced every few days...had to use washing machine to clean towels... pretty pathetic in this day and age! No instructions how to use the safe. Air-conditioning was by 1 euro coin for 4 hours...was in the wrong location, was in lounge should have been in bedroom.

The beiw from the apartment was amazing

It wasn’t very clean when we arrived

Location

No air conditioning in bedrooms and having to pay for it. Decor is tired walls are marked needs painting , some of the kitchen utensils need replacing, White Towels hard discoloured, mattress on double bed stained .