Casa Giustiniani by Wonderful Italy

Lage

Parkplatz extra zahlen Schlafsofa war nicht vorbereitet obwohl wir es gebucht hatten

emplacement exceptionnel en plein coeur de la ville médiévale

Lokalita je úžasná, přímo v centru.

Spaní na gauči v obývacím pokoji je vhodné pro jednoho, ale ne pro dva - jak se jeden pohne, druhý nadskočí. Odpadky si musí ubytovaní odnést sami, ale místo pro vyhození odpadků je zamčené - je potřeba počkat, až vrata otevře někdo jiný, kdo jde vyhodit odpadky : (

Flat is clean, beautifully decorated and well located .

We travelled a long distance and arrived 20 minutes after our stated arrival time. We also struggled with network connection and hadn’t provided our mobile number. When we arrived and tried to find the apartment we really struggled for a further ten minutes. We found restaurant jamila and were desperately going through the long info messages for contact details. We phoned one of the provided numbers 3 times, and it sent us through to the wonderful Italy company. Every time I pressed the required service the phone was hung up on me. Finally the lady who had the key found us to our great relief, and pointed out the apartment front door round the corner. The lady was incredibly angry with us. She was stressed and frustrated. But rather than realise we were tired travellers who were only 30 minutes late, she vented at us. I pointed out that I’d tried to contact her through the number (there was another id missed) she just shrugged her shoulders at me. She was incredibly rude. We are seasoned travellers, both in our 50s, we were slightly late. I’ve never experienced such rudeness. The flat itself is fabulous, but before I entered the actual property I was regretting the booking. The attitude really spoiled our entire first evening. I’ve never had to review like this and I don’t like to say it. But there needs to be some allowance for tired travellers and a vast improvement in Wonderful Italys communication with customers.