Casa Giustiniani by Wonderful Italy

Locatie

Lampen die niet werken

Location was an excellent and the size of the apartment.

The address on Booking.com is INCORRECT which made it difficult to find with a taxi dropping us off 10 mins walk away and the lady who met us waving at the end of the street to hurry up. There was no response to no kitchen light for a week. We stayed for 3 weeks and we were given 1 dishwasher tablet, and there were no basics such as pepper or oil. Suggest you ask Wonderful Italy to make sure you are given basic supplies. The lady that met us was in such a hurry that we felt like a huge nuisance after a 24 hr flight. The bedside light needs rewiring, needs a kitchen light bulb and a major clean to the kitchen exhaust fan and switches, the sofa needs a deep clean and generally the apartment needs attention.

L’appartamento è pulito e ben arredato il letto magnifico

Troppo rumore che arriva in casa dalla strada cambiare gli infissi per renderla più isolata

Flat is clean, beautifully decorated and well located .

We travelled a long distance and arrived 20 minutes after our stated arrival time. We also struggled with network connection and hadn’t provided our mobile number. When we arrived and tried to find the apartment we really struggled for a further ten minutes. We found restaurant jamila and were desperately going through the long info messages for contact details. We phoned one of the provided numbers 3 times, and it sent us through to the wonderful Italy company. Every time I pressed the required service the phone was hung up on me. Finally the lady who had the key found us to our great relief, and pointed out the apartment front door round the corner. The lady was incredibly angry with us. She was stressed and frustrated. But rather than realise we were tired travellers who were only 30 minutes late, she vented at us. I pointed out that I’d tried to contact her through the number (there was another id missed) she just shrugged her shoulders at me. She was incredibly rude. We are seasoned travellers, both in our 50s, we were slightly late. I’ve never experienced such rudeness. The flat itself is fabulous, but before I entered the actual property I was regretting the booking. The attitude really spoiled our entire first evening. I’ve never had to review like this and I don’t like to say it. But there needs to be some allowance for tired travellers and a vast improvement in Wonderful Italys communication with customers.