Cozy Cromer Cottage

Quite a walk to the beach but didn't mind as was quiet.

Being told that couldn't get in until 5 o'clock on the day. Then told I had to send over all my personal information again despite sending in June. Then had to pay £65 extra as we were taking the dog. They denied being told we taking a dog. I then forwarded them the email I had sent in June saying 6 adults , 1 small dog. They said they couldn't read their emails! I said I wasn't happy as had arranged with other family members to meet there at 3 o'clock as stated in the contract. Was told to just go to the beach and have an ice cream and wait. When we did get there at 5 o'clock the key code I had been sent was wrong so had to ring up an get correct code. Then trying to connect to wi-fi the information that was on their instructions were wrong. They had changed their system but not changed the information. Had to look on box for new password.

Layout is great with large lounge separate from dining room and kitchen Good to have en-suite, upstairs bathroom and downstairs w.c Comfortable beds and sofa bed fine OK distance from town and good bus service nearby

Missing light bulbs Crockery not clean on arrival

Lovely little cottage within walking distance of cromer. Friendly helpful hosts.

Only slight problem as we stayed in winter was it was very cold and took a long time to heat up (took 3 days to get temp up to 16 degrees). The upstairs bedrooms remained very cold throughout our stay despite heating being on. This is probably just due to the nature of the building but wouldn't be a problem in summer and there was an electric fire in the lounge. Also not a problem really but just to make people aware the stairs were very narrow and steep and might be tricky for young children.

The property is in a lovely quiet street, it’s been renovated and was suitable for our needs. The house has a lot of space.

The beds were all past their best. Old, cheap mattresses and pillows all need replacing. The entertainment centre provided didn’t work so no music. The dishwasher top rack was stuck and we needed to fix it before we could use it. There were cobwebs on light fittings, spider nests in radiators, the overall impression of the place was that it had been cleaned but not cared for. Heating only seemed to work in the ground floor of the house, the radiators upstairs didn’t come on when we tried to adjust the heating as it was a really cold night. The hosts asked me to send them photo ID which I’m not usually asked for when renting via this app, and then when I sent them what ID I had they didn’t tell me it wasn’t sufficient until the day before checkin so I had to provide someone else’s ID as well.