Mövenpick Villas & Residences Phu Quoc

Loved our upgrade to private pool villa. Very spacious and comfortable.

Our phone stopped working so made hard to contact reception and on morning leaving we couldn’t open one of the bathroom doors to get our things.

المكان جميل والفلل المطله على البحيره روعه والنظافه عاليه والموظفين على جوده عاليه من الخدمه المسبح نظافه الساحل اللاند سكيب في المنتج روعه

لاشئ

Great

Nothing

The property is well located. Not to far away from all the attractions and supermarkets, but just far enough to be away from the crowded city center. We stayed at a Villa. Room was spacious and was well equipped. You can call a buggy to take you to where you want to go in the property, that’s a plus. Big pool with lots of different types of activities for kids to enjoy. There is a kids club which also has many different activities. However some activities are payed. Breakfast is the highlight! This is the best I had so far. All different types of cuisine are available. SPA is also a must! Staff are very knowledgeable and thoughtful.

There are some improvements need to be done as well. The pool is badly needing a renovation.. the tiles are all coming off. My husband and kid got cut on sharp broken tiles in the pool.. Rooms cleanliness can be better. The room was not properly cleaned, since the was a piece of hair in the shower area since I arrived until I checked out, coffee cups were left at the room pool area and they were not cleared nor replaced. We stayed 7 night and non had a turn down service. I had to constantly ask for refilling of coffee and basic amenities.. Kids amenities are not available. I had to buy my own shower gel for my 2 year old. There is a lack of flexibility with special requests. There was no soup available for my baby, and it was not able to be provided as well.. As a 5 stars hotel and kids friendly as so it’s supposed to be, safety should be the absolute priority and flexibility when it comes to special kids dietary.