Grand Bellagio Hotel Batumi

Good location

Some facilities need some renovation

Location in front of sea Some a mall and some shops is near

Cleaning is Not perfect Facilities is not perfect ( like tv and coffee maker ) door key

I would like to express my appreciation for the excellent service provided by the reception staff during my stay at the Grand Bellagio Hotel. Both Tamila and Teona were extremely professional, welcoming, and helpful. They greeted me with a warm smile, assisted me with all my inquiries, and made the check-in and check-out process very smooth. Their positive attitude and hospitality truly enhanced my experience at the hotel. I am very satisfied with their service and would like to thank them for their kindness and professionalism.

Nothing

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Pool and spa wasn't open and we were not notified about this at the time of booking, we had to walk over to another hotel to use their pool...at least they gave us this option.... except for one cleaning lady, in 24 hours we couldn't get one smile or helpful employee, front desk is a disaster, other guests were very upset as well...breakfast staff, mainly the 2 girls at reception to the restaurant were very unfriendly, no smile, almost rude, one was continuously busy on Instagram with her telephone, she wouldn't even look up...the food was not good, bread was stale, cake, well just nevermind...also right on top of the toaster was a half open fly trapping gadget with all the dead flies which looked like it had not been cleaned in a while hanging right above the toaster which made us loose our appetite, not that the food was anything to admire to begin with.... The toilet seat in our bathroom was too small for the actual toilet, is it too much to ask for in a "5 star" hotel? The carpet was infested in stains, I did document all of the issues in our room with photos which I have...tried to use the extra pillows in the closet until I saw the nasty stains...We hate to complain but it wasn't just one or two small issues, it was endless, and being treated by staff like we are not welcomed just made it all worse. On the positive side, we were just passing through Batumi and we only had to be there 1 day and night, sad part is, I had booked what I believed was a 5 star Hotel to treat my little daughter as she was excited by all the pretty pictures on line of the pool, and what appeared to be a beautiful hotel...The Hotel itself is located in a beautiful spot along the Black Sea shores with beaches, the views are lovely, but the staff just looks like they are not interested...they have a beautiful Casino, we are not Casino players by the way...which should make them strive to have an equal quality of hotel, but that is not the case...