The Istana

What can I say about The Istana , I have no words to describe the beauty of this place …, the beautiful green grass, waking up every morning with the cliff view, the spa with the steam bath to the sauna with red light therapy, the hyperbaric chamber, and the most beautiful staff I’ve ever met who made this place amazing from the security staff to the bar staff and house keeping to maintenance and the kindness of the manager … I finally stay there 24 amazing days where I’ve lived and learned so much… thank you thank you thank you…looking forward to stay there again

I had a wonderful stay in the Garden View accommodation. From the moment I entered the room, it felt incredibly luxurious. It was very clean, well organized, smelled wonderful, and offered plenty of space for a quiet and comfortable rest. The room was equipped with excellent amenities, including a large jacuzzi, which was especially helpful for my recovery after surgery and made my stay even more enjoyable. One of the highlights was the complimentary Hyperbaric Oxygen Therapy (HBOT) sessions included with my stay. This is something I have never seen offered at any other property. I loved the experience, the quality of the treatment, and was pleasantly surprised that it was included; guests receive one session for each night of their stay. While the entire property is amazing and provides the perfect environment to decompress, heal, relax, or simply enjoy the breathtaking sunsets and ocean views, what truly exceeded my expectations was the exceptional staff. The security team was always willing to help me move around the property, even assisting me with my wheelchair when needed. The front desk team was consistently warm, welcoming, and attentive, always prioritizing my comfort and recovery. The staff member managing the WhatsApp communication responded promptly every time and quickly arranged any assistance I needed. And of course, a special mention goes to the manager. She was one of the sweetest, funniest, and most helpful people I met during my stay, always making sure my needs were met and supporting my recovery in every possible way. What makes The Istana special is that beyond the luxury and amenities, the people genuinely care. By the end of my stay, many of the staff felt more like friends than hotel employees, and some even felt like family. Given my current condition and the fact that I am using a wheelchair, I truly could not have had such a comfortable experience without them.

Always perfect

The property is beautiful! The food is excellent! The setting is stunning!

We were in room #3 and there was no easy way to get to our room--we had to walk through the yoga studio which was almost always in use with a yoga class or a silent retreat. Or go through a conference room that was sometimes in use. Then, if both routes were blocked, we had to climb through a rock garden to the parking lot and enter the resort through the main enterance...it was terrible! The room is called a garden room and we had to keep the main curtains shut because they looked out over the rock garden, yoga studio and parking lot--everyone could look right into our room through these huge floor to ceiling windows. The garden wrapped around the room and anyone could walk in at any time. At the gorgeous pool, there are only four lounge chairs and one large day bed for all the guests...they are the only part of the pool and grass area that are covered, so if you do not get out there early and make your spot you have no where to sit except the prickly grass...in the sun...it was terrible. In the end, we just felt unwelcome...I will not return.