Eklo Hotels Clermont-Ferrand Centre Gare

The staff at the reception was very helpful, friendly and kind. I struggled with my French and she immediately suggested English and helped me. Unfortunately I don’t know her name, she was working on the night of 08/01/2026 shift. The room was clean and warm during a very cold night. Shower was amazing, good pressure and warm.

The access to the hotel on my arrival, very confusing, but luckily the young lady working at the reception helped me to get in. I guess this issue is due of road changes all over Clermont Ferrand including this road to access the hotel Trains

Location is good with its view.

The smell was horrible and it's so tiny.

Location

Under-staffed - poor team running round as was so busy. No air con in the room - it was 38c when we got there - room was like a furnace and no fans left! We had two children with us who couldn't sleep

The most positive aspect is the staff, who handled any concerns we had to the best of their ability, they were polite and attempted to help resolve all issues/answer our questions - that said, I feel I have to mention that during our stay, an unknown member of the staff (possibly from housekeeping) used a key card to enter our room one afternoon without knocking or identifying themselves while we were resting in the room. When we told reception, they said they'd "take care of it;" we felt like what this staff member did was completely unacceptable at any hotel, at any time, so do with that information what you will and if you stay here, make sure you remember to deadbolt the door.

(I am writing in English but my husband is French and he communicated with the staff entirely in French while we were here.) Most importantly, do not stay here in the summer - the room was dangerously, swelteringly hot, and it was the worst at night. If you're on the side of the hotel with the terrace/train tracks, you have to choose between leaving the window open and listening to the sounds from outside all day/night long, or overheating to the point that I think it will cause someone to have a heat stroke someday, and even then opening the window really does not make as much of a difference in the temperature as it should. The staff did give us a fan for the duration of our stay without making us pay a deposit but we had to know to ask for it and it really only did so much to help. On the terrace side of the building, the window opens directly to the outdoor hallway, so if you leave the shade and window open to try to beat the heat, theoretically anyone can just walk by and look in or even reach in. (The key card holder that you have to use to activate the lights in the room is easily within arms reach through the window if the shade and window are open). Less important but still not great: any time anyone near us closed the door, it shook our room so violently that it would wake us up or startle us, and even the doors closing two floors down on the terrace level for the outdoor seating would shake our room enough that it got annoying as people constantly went in and out from reception to the terrace. The room is also abysmally small for two people; you cannot leave your suitcase open without blocking the door since there's nowhere else that's big enough (there is a "desk" awkwardly jammed in a corner taking up a lot of space), and there's no dresser/closet to put any clothes. Also not ideal was the presence of at least one small cockroach in the room which I discovered crawling on me in middle of the night..!

Staff is very friendly. Rooms r very clean nd it’s 5 mint walk from train station. Love this place

Staff were very welcoming, friendly and helpful. Lovely outdoor bar area, which was welcome in the very hot weather!

I couldn’t get the aircon to go, but didn’t bother asking staff to assist, so the room was very hot, more my issue than theirs! Would recommend putting in instructions to use aircon in other languages!

Bit difficult to find offfice at top

Parking was ok would be awkward if full

I've been to the same hotel a couple of times before and it was okay but the rooms are clearly starting to come apart. The hotel is essentially run by students, who were struggling to cope with the sheer number of guests, especially at breakfast, which we skipped despite having paid for it when we saw the chaos. Considering it is located in a glum area quite far away from the city centre, I'm pretty sure you can get better deals now.

Amenities are shoddy and falling apart. Breakfast not worth the price nor hassle.