Yumeguri no Yado Yoshiharu

スタッフさんの対応がとても親切でよかったです。 部屋露天も快適で懐石料理もわがままを通していただけたので満足しています！

アメニティがもう少し豊富だと有難かったです。

貸切露天風呂の種類が5つあり、時間制限がないところ。 紅葉や紫陽花や桜の緑がとても綺麗で緑をふんだんに使った、ロビー、館内、お風呂からの景色が良い。 ダイニングが広く、抜け感もあり、ごちゃごちゃせず落ち着いて食事ができた。 スタッフの方が温厚な感じで、一生懸命丁寧に対応しようとするのが伝わってきた。 記念日での訪れで、祝福の言葉を添えてくれたり、お祝いのワインをつけてくださって、感謝です

部屋からの景色。 スタンダードプランではあった中では、色々とよくしてくださったのかとおもいました。 向かいの宿泊の方が部屋にいる姿が見えてしまってたので、カーテンか、障子を閉めると気になりません。

スタッフの対応 貸切風呂 夕飯

ビールの自販機が無かった

Breakfast was fine.

I have never been so frustrated with a hotel in Japan like this one. First of all , I had booked 3 rooms, 2 rooms for each couple and a room for a single. Since one of the room was for a single, I booked a smaller room than for the couples. Lo and behold, when we got there, the single was informed that our meal plans were different as well! That was not noted through our reservations. They knew we were a group but did not explain to me the situation before hand. In order to upgrade the meal plan, the person had to pay an extra 90 Canadian dollars. If I would had known there, I would had chosen a bigger room for her since by the time you calculated the upgrade cost, it is only a matter of a few more dollars to have a bigger room. After much discussion using voice translator, the manager agreed to only charge the single CAD 56.00 for the upgrade meal. All was fine, until we checkout and had to drive to the airport. They ended up charging her the upgrade of CAD 56.00 plus an extra of CAD 90 for the dishes. I was really upset, so another 20 minutes trying to straighten out the mess. ( again, thank goodness of voice translator ). Going to a ryokan during a holiday is supposed to be fun and relaxing....it ended up to be super frustrating. So whose fault is it? 1) the difference in meal plans is not noted in Booking.com 2) the confusion at the front desk was unbelievable. 3) I tried calling a Booking.com agent. As nice as she was, she was not able to help out in this situation. For a good 90 minutes, I was trying to solve this dilemma. Really if the listing on Booking.com is better, than all these could have been avoided. It was simply a nasty surprise for all that were involved. To be fair to the hotel, the food there was delicious, the rooms comfortable and the staff really tried to help. Unfortunately under such circumstances, it really leaves a sour note to our stay.