Yumeguri no Yado Yoshiharu

Los onsem privados y sillas de masaje s

Que te puede tocar en un mesa del restaurante con vista a la pared

The attention, kindness, cleanliness, neatness, everything perfect

Everything

温泉　料理

Breakfast was fine.

I have never been so frustrated with a hotel in Japan like this one. First of all , I had booked 3 rooms, 2 rooms for each couple and a room for a single. Since one of the room was for a single, I booked a smaller room than for the couples. Lo and behold, when we got there, the single was informed that our meal plans were different as well! That was not noted through our reservations. They knew we were a group but did not explain to me the situation before hand. In order to upgrade the meal plan, the person had to pay an extra 90 Canadian dollars. If I would had known there, I would had chosen a bigger room for her since by the time you calculated the upgrade cost, it is only a matter of a few more dollars to have a bigger room. After much discussion using voice translator, the manager agreed to only charge the single CAD 56.00 for the upgrade meal. All was fine, until we checkout and had to drive to the airport. They ended up charging her the upgrade of CAD 56.00 plus an extra of CAD 90 for the dishes. I was really upset, so another 20 minutes trying to straighten out the mess. ( again, thank goodness of voice translator ). Going to a ryokan during a holiday is supposed to be fun and relaxing....it ended up to be super frustrating. So whose fault is it? 1) the difference in meal plans is not noted in Booking.com 2) the confusion at the front desk was unbelievable. 3) I tried calling a Booking.com agent. As nice as she was, she was not able to help out in this situation. For a good 90 minutes, I was trying to solve this dilemma. Really if the listing on Booking.com is better, than all these could have been avoided. It was simply a nasty surprise for all that were involved. To be fair to the hotel, the food there was delicious, the rooms comfortable and the staff really tried to help. Unfortunately under such circumstances, it really leaves a sour note to our stay.