Golden Tulip Lucknow

This was my first time staying at a Golden Tulip property. Our male housekeeping attendant did an excellent job during our stay but unfortunately I did not get his name (Room 305). The room was spacious and comfortable. The in-house laundry service was the best I have used in all my travels with the folded shirts looking like I just bought them at the store. The breakfast buffet had a nice selection. My interactions with the Engineering Staff, the Housekeeping Staff, and the Food & Beverage Staff were both positive and professional during my stay,

Upon checking in as a new guest, I found the room was not properly inspected by Management as I discovered the mini bar refrigerator was broken and there was no inventory or price list for the mini bar contents. Since I was traveling with friends who had another room, I discovered that I was missing a third of the items that should have been in the mini bar. Since I needed a working refrigerator and the missing items could have resulted in invalid charges to my room, I called the Front Desk asking for someone to come to the room to check the refrigerator and the mini bar contents. The Front Desk staff were not responsive to my concerns as it took multiple phone calls and a visit to the front desk before they actually sent anyone to take care of the matter (which involved Engineering replacing the refrigerator and Housekeeping providing the missing food items and the inventory price list). I found the Front Desk staff to be lacking in their desire to understand my concerns and they showed no true interest in actually assisting me during my stay.

Excellent

Room cleaning could be better. Bathroom shower was dirty

Location is great and facilities are good

Cleanliness esp of linen etc could be improved further

Nice and clean