Elite World Van

Very large and comfortable room. Pretty good breakfast. Hotel parking nearby was one of main reasons I stayed here.

Location and staff.

Not as advertised.

We booked the Presidential Suite with a king-size bed for two of us and a Superior Room for the other three guests. The Superior Room was quite small for three people, as an extra third bed had been added, leaving very little space to move around. However, since the two rooms were connected, this wasn’t really an issue for us. We spent most of our time together in the spacious Presidential Suite and mainly used the smaller room for sleeping. We stayed for four nights and had a very pleasant experience. All of the staff were friendly, helpful, and welcoming. They responded to all of our requests politely and patiently, which we really appreciated. Breakfast was served buffet-style and offered a good selection. Overall, we enjoyed our stay and were happy with the service and accommodation.

We stayed on the 8th floor, and the only issue we experienced was the strong smell of cigarette smoke in the hallway and corridors, particularly during the mornings and afternoons. We didn’t complain about it during our stay, but unfortunately, the smell was quite noticeable and unpleasant.

Location is very good. Staff were generally helpful.

check-in: reception wanted to keep our passports! I wasn’t sure if they needed that as collateral for potential damage and tried to explain the credit card I used for booking is exactly for that purpose! Then they requested for $100 in cash - for which I said PLEASE USE MY CREDIT CARD ON FILE!!! Receptionist eventually gave up (after talking to their manager). Extremely bizarre experience which made us very uncomfortable from the get-go. (and apparently according to Turkish tourism regulations it is illegal for a hotel to do keep guest passports, at least my quick google search suggested that while I was arguing with the receptionist) The room itself was okay, but not very clean to our standards. For example under the bed was very dirty, and we asked them to come and clean - which they did (staff was generally helpful). Shower gel dispenser was empty, and it took them two days to refill despite asking multiple times. First few nights bed sheet wasn’t covering the mattress completely and they said they don’t have large enough sheets to full cover the mattress (top and bottom was bare mattress protector and no bed sheet). Again very uncomfortable given the mattress protectors didn’t look like they were changed on a daily basis. Bathroom door stopper was broken as well, bathroom door handle was very loose, so much that we had to keep the door half open not to get trapped inside the bathroom. I think their housekeeping and maintenance procedures need some improvements.