Porto Feeling

Duży, czysty i bardzo dobrze wyposażony apartament. Gospodarz udziela wyczerpujących informacji o Porto. Bardzo dobra lokalizacja. Bezproblemowy checkin. Bardzo polecam ten apartament.

Es cómodo, de buen tamaño para tres personas, muy limpio, con todas las instalaciones y servicios. João nos recibió muy amablemente y nos explicó todo lo necesario sobre el alojamiento e incluso nos ofreció recomendaciones sobre lo que ver en Oporto

El único inconveniente podría ser el tema de que es un 4º piso sin ascensor, pero a nosotras no nos supuso ningún problema

L’appartement était propre , la literie était bonne et l’emplacement était idéal . Proche du métro bolao. L’hôte s’est arrangé pour nous accueillir plus tôt et nous avons pu profiter de notre après midi pour commencer à visiter.

Les 4 étages sans ascenseur

The location of the apartment is a strong point: situated in a quiet area while still offering convenient access to public transport and walkable distance to major parts of town.

The stay started somewhat promisingly, as a luggage drop at 2:30 p.m. ahead of the 4:00 p.m. check-in time had been preconfirmed. However, on the actual day, the host was initially not reachable because their phone was turned off. Since they insist on conducting an in-person check-in and are not located near the apartment, we ended up waiting 1 hour (30 after the agreed time) outside. While personal check-ins can feel appropriate for a genuinely small private host, a closer look shows that this operator manages nearly 20 properties, making the experience feel far more commercial - but without the reliability one would expect from a professional setup. Unfortunately, the service experience deteriorated further afterwards. We had originally booked three nights (Saturday to Tuesday), but our Tuesday flight was cancelled due to airline labor action, forcing us to depart already on Monday. We informed the host immediately after learning about the cancellation on Sunday morning and asked whether, as a goodwill gesture, the final Monday night could be cancelled. Given that it was only a Monday night and the next guests were arriving Tuesday, it seemed unlikely that the night would have been rebooked anyway. However, the request was denied with reference to the standard terms and conditions, without acknowledging that airline cancellations are exceptional circumstances. No compromise was offered - not even a partial refund or shared cost arrangement. Combined with the earlier check-in inconvenience and the host being unreachable by phone, the overall impression was one of very limited customer service and flexibility. Cleanliness appeared good at first glance, but on closer inspection it felt somewhat superficial, with mainly guest-facing surfaces being cleaned. For example, on a cupboard next to the sofa, the corner where a guest would place a glass had been wiped clean, while the remainder was covered in a thick layer of dust.