Ilunion Auditori

Excelent

Breakfast was good. Clean, functional, quiet location. As two ladies travelling together we felt safe walking in the area

There was a kettle and drink station in the room but it was not thought out as there was nowhere to plug it in. We had to plug it in under the dressing table on the floor. It also didn’t turn itself off. We also found the shower flow tricky to turn from bath to shower

The room was clean and comfortable. It was conveniently located close to the metro station, and both the city centre and the beach were easily accessible. The staff were nice and friendly.

The room had a strange smell, so we had to keep the windows open or turn on the AC. The swimming pool was a bit smaller than we expected and was only 1.5 metres deep.

The location of the hotel was brilliant, rooms were a good size and cleaned daily.

Staff was rude. Hotel was booked as a gift from my parents. After explaining this and I don’t have the card used for the booking staff became quickly rude and impolite. This was after minutes of arriving at the hotel and setting the tone of the holiday. I explained I have a picture and they can call my mother. The card had to be authorised to be used. They said it was on there policy. On looking at this it said if you don’t have the card on arrival contact the property and let them know. I asked if I called yesterday and said I didn’t have the card what would they have done. They had no reply, instead they made us cancel the booking and remake it. We had to wait almost a week for the original money to go back into my mums account, we also got charged twice for using a card £ to €. This obviously doesn’t get refunded. I explained how they were unprofessional and what if I needed that money in my account because now I’m paying again and having to wait over a week for a refund. They didn’t care and it was really frustrating, especially as stated it was a gift so it just ruined the experience.