Pinehill Hotel & Suites

Good location. Been here a number of times Friendly staff. They look to be doing some tidying up and renovating.

Clean and fresh Friendly staff Great food

Nothing

Friending and very accommodating

Nothing

Very good location, close to everything. The room was truly spacious and aesthetically pleasing. Under any other circumstances, my rating would definitely be above 8. However, the reason I cannot give such a score is the fact that the staff showed zero interest in our requests. For example, the WiFi in the room was practically non-existent, and we were forced to pay in order to have internet access. For a hotel of this level, I find this unacceptable that we didn’t have internet through our vacation!

Very good location, close to everything. The room was truly spacious and aesthetically pleasing. Under any other circumstances, my rating would definitely be above 8. However, as I mentioned above, the fact that we had no internet in the room and that the staff showed no interest in resolving the issue for three consecutive days is unacceptable. The peak of our frustration came when we asked to speak to the manager — we were never informed or connected with one, and instead were repeatedly told that nothing could be done. It is simply not acceptable for a 3-star hotel that, firstly, most of the staff cannot properly communicate in English (with only one employee being able to do so adequately), and secondly, that the majority of the staff displayed complete indifference to our problem. Even when we explained that this would lead to a negative review, they either pretended not to understand or accepted it without offering any alternative or gesture to make up for the situation. I did not book a guesthouse, where I might expect fewer amenities. For a hotel of this level, I have certain standards, and this experience fell short of them. For these reasons, my rating is lower than what I would have liked to give, considering the otherwise positive aspects of the stay. I strongly suggest that management pay closer attention to the staff they hire and amenities they MUST offer, because their attitude plays a crucial role in the overall guest experience — even when the facilities themselves are of good quality.