PubLove @ The Steam Engine,Waterloo

Incredible staff! They really just want to help Taurus and ensure that they feel safe and that they are a home away from home

There is no kitchen

The Staff, location and ground floor bar

It would be great to have a personal lamp and a small holder for things like phones or glasses for each bunk

Stuff was kind. It is close to Waterloo

Who likes the 3-level dorm beds…

Good location, good hamburgers, and the older man and blonde woman at the reception desk, along with the brunette cleaning lady, are very kind.

I was denied entry and my card was blocked abruptly while I was eating. Two men informed me that my payment had not been made on my third day of stay, and I said that it had been paid. They told me to contact the booking customer service because I would not be allowed into the room until they resolved the issue. I felt very disrespected, not to mention the lack of professionalism, because they should have called the booking office to resolve the issue, not me. Anyway, I called, and the booking agent had to walk them through it step by step because it had been paid, but the geniuses couldn't receive the payment.