Vertigo Hostel

The location is very good, the bed was super comfy and even though they had issues with electricity and the AC, both were repaired very quickly.

My room was a bit hard to find and the night receptionist didn’t give any instructions at first, so had a little struggle finding it and had to ask for help. Also the water pressure was quite weak in one of the bathrooms.

Position.

While the staff were courteous, they seemed unfamiliar with common tourist requests (sightseeing, transit tips, restaurant suggestions, etc.). Having those info available would have made the stay smoother and greatly improve the guest experience.

Reception resolutiva

It was close to everything. The rooms were very big and had a table and a chair, which I always appreciate to leave my things. I appreciate the toilette and bathroom inside the room, I’ve noticed it’s a thing in France.

The shared kitchen was dirty and poorly equipped. Personally I had a bad experience because they messed up my booking and took my things away from my bed while I was away (I still had a night left) and they ended up losing my towel, a travel pillow and my clothes I had left on my bed. The front desk guy fixed it for me and assigned me a new room but even though I know ir wasn’t his fault I was expecting a more compensating attitude since it was clearly the hostel’s responsibility (at least someone could have helped me carry my bags to the room). This brings me to another point which is the rooms are in different buildings and there are many stairs in between and no elevator or ramp to make things easier.