Grand Hotel Central, Small Luxury Hotels

Staff very friendly and attentive and centrally located.

Nothing

Location enabled easy access to all the best features of Barcelona. The roof top pool after a busy morning of sightseeing is a major plus.

The location is great, in the Gothic Quarter but away from La Rambla. Lots of options for food and shopping, and also close to several laundromats. The bed is the most comfortable bed I have slept on in Europe, ever! And the Euro pillows are items I want for my home. Also, the amenities are quite nice. Rooftop pool and bar, with food. A spa with hammam. A small but well kept gym. And A/C that works well! Last, the customer service is very good. Air France lost a bag, but our Concierge, Valentina, was able to help us call the local Air France office and we eventually had our bag delivered to the hotel.

I recently stayed at this hotel and overall, I had a mixed experience. The location is excellent, making it convenient to explore the area, and the staff was very friendly and accommodating.

Firstly, I found the prices to be somewhat overrated, especially considering that there are other hotels nearby with better locations that offer similar or even better amenities at roughly half the price. Additionally, the pool closes quite early at 7:00 PM, which limited our options for evening relaxation. The gym is quite small and not open 24 hours, which was inconvenient. Another area where the hotel could improve is housekeeping. During our five-day stay, we noticed that the bathrobe was not replaced or cleaned properly; we kept the same one for the entire duration, which was less than satisfactory. It would be great if they paid more attention to these details to enhance the guest experience. Overall, the hotel has a good location and friendly staff, but there’s room for improvement in value and service consistency.