Chalet RoyAlp Hôtel & Spa
Top rated by guests





9.2Outstanding
(475 Ratings)
"Loved absolutely everything."
Verified guestDon't miss out! Price and availability may change
5-Star Hotel
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
The 5-star Chalet RoyAlp Hôtel & Spa offers direct access to the ski slopes in winter and to the Villars Golf Club in summer. You can ski right to and from the front door.
Business facilities
Shuttle available
Free shuttle available
Golf course (within 2 mi)
Concierge services
Free WiFi/internet
Free Parking
Pool
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Ski in/Ski out
Garden
Laundry services
Sauna
Accessible Parking
Electric Vehicle Charging Station
Family friendly
Ironing facilities
Smoking allowed
Safe
Childcare services
Toilet with grab rails
Accessible by lift
Housekeeping available
Fire alarm
Fire extinguisher
Tennis court
Cleaning products
$$$$
Top rated by guests
9.2Outstanding
(475 Ratings)
"Loved absolutely everything."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
10.0 / 10.0
Loved absolutely everything.
9.0 / 10.0
We absolutely loved this accommodation. The staff were incredibly welcoming and attentive, making us feel at home from the moment we arrived. There was a special amenity in our room. The shuttle service was excellent and very convenient. The hotel is also fantastic for children and perfectly located for skiing. They have the cutest kid’s bathrobes and slippers with little fluffy toys. We would happily return.
The only negative points during our stay were related to cleanliness. When I visited the spa right after opening at 7am, it didn’t feel tidy or clean enough in my opinion. There were several wet towels left in the basket and some used glasses, with no staff or other guests present at that time. In my experience, spa areas are usually cleaned very promptly after visitors.
Additionally, after a full day of skiing, our rooms (as well as those of our family members) had not yet been serviced by 3pm. However, once we mentioned this to the receptionist, housekeeping was arranged immediately, which we really appreciated.
The cinema room is a lovely feature, but it felt quite dusty during our visit. The couches made me feel itchy, although this may just have been a personal sensitivity.
9.0 / 10.0
Lovely and charming.
Service Slow at Times
5.0 / 10.0
Delicious breakfast, cozy atmosphere, and friendly waiters and reception staff.
This is the first time in my life I’ve seen that a bottle of water is not included in the room and costs 7 CHF. There was one bottle of water in the room when we arrived (was it welcome drink?!) but when we asked for it to be refilled, we were told that water is not included and that we would have to pay for it. And only thanks to the front office staff member who brought two bottles of water for free was the overall impression softened.
1. Poor housekeeping service
Dear Management, during the high season you should consider hiring more housekeeping staff to address this issue. During our stay, we did not see housekeepers for two consecutive days. Please do not respond by saying there was a “Do Not Disturb” sign—we were not in the room for more than 5–6 hours during the day, which is more than enough time to clean a 55 m² room.
2. Wooden sticks instead of spoons
Wooden sticks instead of proper spoons in a five-star hotel? Seriously?
3. Breakfast service issue
At breakfast, there is an à la carte menu offering omelets and Eggs Benedict, but the waiters did not inform us about it or offer these options.
10.0 / 10.0
Beautifully decorated and very Swiss, how you imagine luxury to be
Nothing
9.0 / 10.0
Beautiful hotel with spa
Long walks inside the hotel to apartments (3 different lifts between parking and apartment)
Rather on the expensive side
9.0 / 10.0
Amazing and wonderful staff! Extremely well ran, merci beaucoup :).
Additional choices when it comes to the bar menu. Loved the crispy chicken though!
10.0 / 10.0
An absolutely outstanding stay at the Chalet Royalp Hotel!
From the warm welcome to the relaxing spa and the beautifully decorated, extremely comfortable Junior Suite, everything was simply perfect.
The breakfast fully met the standards of this type of establishment, and the staff were exceptionally attentive and caring throughout our stay.
Truly a flawless experience — we are already looking forward to our next visit!
Nothing
10.0 / 10.0
Beautiful location in the mountains, spacious rooms, the hotel with multiple facilities such as great spa and beautiful cosy design overall.
One small comment is that it would be nice to have hair conditioner in the showers in the spa.
10.0 / 10.0
The surroundings, the nature, the traditional rooms with lots of wooden windows, the breakfast, the birds chirping day and night, the quietness, the team’s hospitality….everything was great!
8.0 / 10.0
The view of the mountain from the room
Need more maintain
4.0 / 10.0
Location
Staff was not a 5* staff
9.0 / 10.0
Everything!! Staff is incredible adorable.
My only point is about the heater that cant be adjusted. It was really hot in our room during the night.
9.0 / 10.0
lovely hotel with very helpful staff.
Breakfast delicious
Beautiful walking in surrounding area as well as skiing etc
Easy to walk down to town (and steep walk back)! mini train to get up to slopes.
Driver can drop you into town during day or can get taxi in eve
Expensive
No discount for single room
Pool was colder than expected
7.0 / 10.0
The facilities are nice and the view over the mountains. The location next to the train station and the shuttle service.
Breakfast had a good variety and restaurant staff was friendly and efficient.
The staff at reception and concierge were not always knowledgeable when we asked questions. There was no spontaneous offer to explain about what we could do in the area. We struggled to charge the car and had to ask several times before someone decided to come and help us in the parking. Also the room was not cleaned the next day despite us hanging the sign on the door, etc. overall big disappointment for the service, it didn’t make us feel welcome nor special. If we could rate the service at the reception, it would be 1. Hopefully our comment helps management to do better for next guests. We will not come back, considering the options around.
10.0 / 10.0
Very high level of hotel. Very reliable.
Nothing negative about the hospitality
8.0 / 10.0
The entire atmosphere, room set up, spa, service were really nice.
The room said with mountain and gracier view but our floor was 2nd floor and too low to see the mountain. We had very little view unfortunately.
10.0 / 10.0
Overall it was an exceptional experience! Every staff member was immensely helpful and polite, the services and food was impeccable! Would highly recommend!
Location is a bit far from some tourist sites, taxis are expensive. If the hotel could provide a cheaper shuttle service to key tourist attractions that could make it better
10.0 / 10.0
I like everything is an excellent hotel.
10.0 / 10.0
Everything!
Nothing!
10.0 / 10.0
Excellent service. Clean, beautiful, spacious and with a nice outdoor space and working fireplace. Fun game room downstairs.
10.0 / 10.0
superb staff who were incredibly helpful and friendly, we had exceptional service from everyone
There was nothing we didn’t like, maybe more choice of hot room drinks like tea, but a very minor grumble
7.0 / 10.0
It is a beautiful property in a beautiful location.
Children running around the spa and using the ice chips as toys inside the steam room - unhygienic when they put them back. children should not be allowed in the spa area - pool yes understandable but no need for children in saunas or steam rooms.
some of the staff were unfriendly and it felt like we were a burden for asking questions - we had bought a train/ski pass which did not work and the girl we asked to replace/repair this was a bit rude. The price of the restaurants and drinks is too high for the offering of food and service. The hotel is nice but not worth what we paid.
10.0 / 10.0
Great Breakfast, great location and despite being near full capacity the staff were available and attentive and the property was calm.
9.0 / 10.0
Location was excellent, staff friendly and helpful, extremely comfortable accommodation and excellent choice of restaurants
The spa area was very busy with children, particularly unsupervised in the jacuzzi
8.0 / 10.0
Very spacious and comfortable room. A good walk to the village center.
For me a bit poor breakfast.
7.0 / 10.0
size and location
diner facilities, it was either having diner on loungechairs or a very chique diner which takes hours
10.0 / 10.0
The distance to the ski train station
The comfort of the room
Friendliness of the staff
Nothing
8.0 / 10.0
Rooms are big, great view, great Christmas atmosphere, incredible spa and service in spa.
Very long service in the restaurant, no regulations of temperature in the room, cold flooring in the bathroom.
8.0 / 10.0
very alpine and clean
8.0 / 10.0
architecture, location, and calmness
a little away from the city center
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Chalet RoyAlp Hôtel & Spa. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Chalet RoyAlp Hôtel & Spa. Enjoy the water!
Is Chalet RoyAlp Hôtel & Spa pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Chalet RoyAlp Hôtel & Spa?
We found 36 amenities for this rental. This includes business facilities, shuttle available, free shuttle available, golf course (within 2 mi), and concierge services.
