Ensana Nové Lázně

Wonderful location, very friendly staff, excellent breakfast

Nothing

I liked the cleanliness everywhere, as well as the Roman Baths. The breakfasts were good, too, even though the coffee wasn't great.

I wasn't happy with the restaurant staff; 80% of them are Ukrainian and don't speak Czech very well. This leads to misunderstandings. Dinner—the appetizers and soup were good, but the rest was a big disappointment (overcooked, tasteless, and unimaginative, as if meant for people with gallbladder problems). The hotel claims to be a 5-star hotel, but dinner is served until 8:30 p.m., and by 8:15 p.m. the piano is already playing. As soon as guests leave, the staff starts setting the tables for breakfast—this is really very disruptive and inappropriate—we didn’t understand that. The hotel disappointed me; it was my birthday the day after I arrived—the front desk wasn’t able to check the system and at least put a card with a greeting on the table. Simply an old-fashioned hotel that has seen better days.

Everything was great we are definitely coming back!

Dinner

Old small rooms, absolutely non 5 star junior suite , small bathroom. Expansive extra pay for kid. Expensive parking SPA zone non exclusive. Non smart TV , only 1 TV per 2 rooms