Hotel am Augustinerplatz





7.3Good
(1,564 Ratings)
"Great central location, a 5/10 minute walk to Shops, Cathedral, River, Lindt Chocolate Museum & access to Bars & Restaurants.
Hotel was clean, lift, great sized room & even an extra toilet. Reception ..."
Verified guestDon't miss out! Price and availability may change
4-Star Hotel
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
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Located next to the lively pedestrian areas Hohe Strasse and Schildergasse you find Hotel am Augustinerplatz, only a 4-minute walk to Cologne’s Old Town and the Rhine.
Business facilities
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Pets allowed
Heating
Bar
WiFi/Internet
Laundry services
Family friendly
Safe
Accessible by lift
Key card access
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
$$$$
7.3Good
(1,564 Ratings)
"Great central location, a 5/10 minute walk to Shops, Cathedral, River, Lindt Chocolate Museum & access to Bars & Restaurants.
Hotel was clean, lift, great sized room & even an extra toilet. Reception ..."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
5.0 / 10.0
Location and room
Break fast service people and reception service
9.0 / 10.0
Location and amenities were really great.
I left my empty box of tissues on the bed, and she still didn’t replace them. It was empty when I checked in.
1.0 / 10.0
Poor Customer Service
Poor Customer Service
10.0 / 10.0
Great central location, a 5/10 minute walk to Shops, Cathedral, River, Lindt Chocolate Museum & access to Bars & Restaurants.
Hotel was clean, lift, great sized room & even an extra toilet. Reception staff were polite & helpful.
I’m a big Dressing Gown person on holiday… I love a dressing when I’m getting ready & unfortunately there wasn’t any but I completely get this is a very little thing.
5.0 / 10.0
Central location, decent sized room. Friendly and polite staff.
Wobbly shower fitting over a slippery corner bath. Wetting the bathroom floor is unavoidable when showering. Old, flat pillows. Gloomy lighting even when all lights are on. Damp smell.
Severely over priced room and then an additional EUR18 for a mediocre breakfast in an overcrowded space. Staff so slow to restock basic items like cups, cutlery, breakfast items forcing guests to linger in an already crowded space. Really not what you want to deal with first thing in the morning.
10.0 / 10.0
The hotel is a short walk from the main rail station and situated in the city centre
Nothing to dislike
2.0 / 10.0
Nothing
Sterile poor quality 4star hotel
8.0 / 10.0
Very friendly and helpful staff. Some art in the corridors. The location was perfect for shopping: you are in the main shopping street just when stepping out of the hotel. Also access to trams to cross the Rhine in direction of the Cologne Lanxess Arena e.g. (3 stations away). It is just a 10 minutes walk to the Kölner Dom or to the riverside. If you are not a big fan of breakfast buffets, there is a charming coffee shop a few meters from the hotel, in which you can have a cappuccino and a piece of cake (sitting inside or terrass, no car traffic).
The shower head in my room was so calcified, that it was painful to use with high water pressure. I decided to buy vinegar at a shop nearby and treated it over night to make it nice for the next days (problem perfectly solved). There was also a smell on the corridor, a bit more fresh air would have helped. Tilting the window was possible in the room, so that nuisance was not perceivable anymore.
8.0 / 10.0
Good selection for breakfast and friendly staff.
Can’t think of anything.
1.0 / 10.0
Location
The room had been smoked in. The only solution the staff member was able to present was for a married couple to stay in two single rooms.
4.0 / 10.0
Location was good
Check in process was easy
Rooms were not cleaned from day to day
Room was very small
Some facilities advertised was not provided for
7.0 / 10.0
The location is good.
One did not feel very welcome. The entrance was uninviting. There were no coffee and tea making facilities. Staff seemed inexperienced and weren’t very present.
1.0 / 10.0
Leaving.
The Worst Hotel Experience We’ve Ever Had
We stayed at this hotel for five days, and not once was our room cleaned — despite us requesting it every single day. Each day, we had to go to the reception to ask for clean towels and toilet paper. We repeatedly explained that housekeeping was not showing up, and every time, staff claimed they didn’t know why but assured us the room would be cleaned the next day. It never was.
At one point, a receptionist who didn’t speak English had to ask a German guest to translate for us. Once again, we were promised the room would be cleaned — and, once again, it didn’t happen.
The room itself smelled bad from the moment we arrived. The bathroom’s exhaust fan didn’t work, it was constantly hot and stuffy, and the place just felt dirty. To make matters worse, we couldn’t even open the windows most days because it was raining, which made the air inside unbearable.
Breakfast was also a disappointment. We only tried it once because of the rude waiter, who told us we had to book in advance and that we had no priority to eat there — even though the reception gave us no such information when we prepaid that morning.
This was absolutely not what we expected from a 4-star hotel — and definitely not worth what we paid. A total rip-off. Would not recommend.
10.0 / 10.0
Lovely and clean, perfect area if wanting to be central. Left a note when booking to say we were celebrating our anniversary and they left us a bottle of champagne to share :) Would easily stay here again when we return!
N/A
8.0 / 10.0
The room was nice and clean. There were restaurants and coffee shops within walking distance. The staff was professional and helpful.
The elevator wasn't working and my room was on the top floor. It was exhausting walking up and down the stairs.
3.0 / 10.0
Covers and duvets had holes in them, the pillows themselves where yellow and gross. Not even fully covered by the duvet
Just overall an awful value for money. Would never go here again
8.0 / 10.0
Very nice location in the middle of the city.
Clean rooms and great staff at the reception.
7.0 / 10.0
Location is good.
Breakfast was excellent.
Getting in was a bit troublesome as there was no one at the desk at check in time.
After pressing the doorbell for 10 minutes someone finally came to the door.
7.0 / 10.0
Location and cleanliness and quite
The description of the rooms were not very correct.
8.0 / 10.0
Check in 15:00. My flight was very tiring and i could not check in earlier before 15:00
4.0 / 10.0
Stuff of reception was helpfull
When you pay at least 325 for night, You expect clean room without dust, clean carpet, bedsheets without straps...
The slidings doors to Wc closes very difficult.
8.0 / 10.0
Clean room, nice design, clean bathroom, great location
check in before arrival was a bit uncomfortable as I booked it last minute and didn't have time and good internet connection
9.0 / 10.0
The hotel was in the centre of the city near to all of the public transport. Easy to get around. Very clean room.
I didn't have breakfast there as it was too expensive. There are lots of places nearby where you can get breakfast. Also TV didn't work but there was nothing they could do until Monday after I had left
4.0 / 10.0
Good location. Nice alternative look of the hotel rooms.
Despite having the AC off it made a lot of noise right above our bed. That was very annoying so I had to sleep with earplugs in. The bed shelf was all dusty. The bathroom wasn’t presented online, which we understood right after we had arrived. And we did not even get more than half a toilet paper roll…
7.0 / 10.0
location is perfect if you want to go shopping or go to the christmas market (and parking nearby)
junior suite is quite spacious
breakfast has enough variety (and big coffee mugs)
the wellness center is around the corner and has plenty of things to do, definitely a must go if you want to relax during your stay
did not recieve a lot of information on checkin: wifi code and location of the breakfast, so nothing about the breakfast card, location/info of the wellness center...
first evening we wanted to go to the bar to hear that it was closed, but apparently it was not.
the room was a bit dark for my personal preference
in the bathroom there was a bath and possibility to take a shower in the bath, but the showerhandle was not adjustable (so a little bit messy if you want to take a shower)
8.0 / 10.0
Very nice boutique hotel centrally located in Cologne. Comfortable room, clean with friendly staff.
Breakfast should be included. Advertised pool and gym isn't in the hotel but nearby.
9.0 / 10.0
Helpful staff specially Dennis.
The location is excellent, lots of restaurants and shopping places around.
Mattress & Pillows can be improved.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Hotel am Augustinerplatz. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Hotel am Augustinerplatz pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Hotel am Augustinerplatz?
We found 18 amenities for this rental. This includes business facilities, free wifi/internet, free parking, air conditioning, and non-smoking.
