PURO Kraków Stare Miasto

Lovely clean vibey hotel. Smelt great. Staff super friendly and helpful. Excellent location, right beside the train station which is ideal for taking the train to and from the airport for a few pounds.

Nothing. All fabulous!

Friendly reception staff, Comfy bed, lovely shower, the shampoo smelled so nice, across the road from main station, free cuppachinos and clean room.

The fridge in our room did not cool.

Friendly staff, free coffee in lounge, central location while room still being quiet.

The automatic light in the bathrooms does drive me somewhat mad, but it's almost a hallmark of this place, so I am willing to accept it :-) Room was quite small (but well designed, so not really a problem)

Comfy mattress. Tasty breakfast. Centric location, just opposite central railway station, very convenient. In the lobby there is water and coffee machine available for free for hotel guests.

Room size was very small, actually there was no place to put my cabin-size baggage on - no shelf, no stand/rack. I even asked at the reception desk if they have a rack available for the suitcase - the staff politely declined. In the morning there was no hot water so I had to take a cold shower. The receptionist, once asked, acknowledged that yes they had a hot water supply failure but come on, an almost fully booked boutique hotel should have some backup solution available - disappointing. No excuses, no compensation was suggested. Bathroom was a space separated from the room area by putting glass walls together (that is why in room description it is stated "bathroom inside the room" rather than "room with a bathroom). This is the major reason why such arrangement results in the room space being so small. Breakfast area was too small for the amount of people being served.