Merida Santiago Hotel Boutique

Excellent accommodation - large bedroom and bathroom. Clean. Comfortable. Super staff. Great restaurant.

Nothing. It is not in the very centre of town but that suited us. Less than a ten minute walk away.

This is a lovely place. Good location. Friendly and helpful staff and lovely rooms and facilities

Nothing

Ottima posizione, molto bella la camera, letto comodissimo, staff molto gentile e disponibile per le nostre richieste, colazione ottima

Nulla

The jacuzi tub was a delight to have.

Dangerous, too inclined, outside stairs leading to second floor. Handrails are heated from HOT sun and unable to grasp. No elevator. Never any salt or pepper shakers/napkins on dining tables. Both broken front glass doors to room do NOT lock. Four of the six jacuzzi water jets are plugged. NO iron/ironing board in rooms. NO clocks and NO phones in rooms. Light bulb on make-up mirror in bath burned out. NO pen or paper pads in room to write with. Bartender does NOT know how to mix ANY mixed drinks. NO coffee table or work desk with chair to work laptop from. NO shelves to place clothes. Two lizards on the wall live in the room near mini-split a/c. Jacuzzi drain would not open. Live band yelling and screaming with microphone and LOUD speakers 30 feet from room until 3:00 a.m. !!! Complained to staff with NO results. Extra charge for toast bread at breakfast. NO bread or chips offered at meals. Located about one mile from town center square with pot holes in sidewalks, missing sidewalk concrete, missing street drain manholes, uneven sidewalks, all which make for dangerous walking. Had to change king bed room from second floor to first floor due to dangerous stairs and first floor room had two queen beds with no coffee table although staff stated the rooms were the same! Shall I continue? The hotel staff are the best! It's the hotel owners who do NOT have any hotel management training!!