PR Plaza de Galicia

The location is excellent, it was noisy, but we expected that as it overlooks Plaza de Galicia. The room was a fair size, with a comfortable bed. Bathroom was fine, good quality towels, minimal toiletries provided but that was ok.

Check in!!!!! For our 3 night stay, I had arranged a check in time between 14.00 and 15.00, which was approved by the hotel. When we arrived at 14.50, the door was closed with a sign saying Check in closes at 14.00........ I messaged the hotel, no reply. We phoned 2 numbers provided, no reply, we tried several times. So having been travelling since 5.30am, this was extremely stressful. In the end we felt the only option was to book another hotel for the night and try and gain access the next day. That wasn't cheap! The hotel eventually replied to my message at 17.30 with instructions.....I pointed out this was too late as I had made other arrangements. We did gain access the following day and am currently trying to get a refund for the first night. The advert on Booking.com is not accurate, there is not a Reception and no check in between 14.00 and 23.30. It states the staff at the non existent Reception speak 3 languages. The only person we saw was the cleaner, who was lovely, but only spoke Spanish, that wasn't a problem for us, but it may be for others. I would also point out the Hotel is on the 4th floor and the lift is extremely small, so if you have a lot of luggage, good luck.

Superb value for money . Very basic but ideal for a night or two , ideally located .

Can’t complain about here .

The area was close to the old city. The property is on the fourth floor so suitable for friends or solo, not young children, however there is a lift. Good value for money for a short stay - our Camino walk was a suitable option.

The wi-fi did not work and could not be sorted in the one night stay. It is all done by email - no reception - so no-one to speak to directly. You are very much left on your own arrangements.

Location

Damp. Poorly decorated. Rooms not allocated to payments, just given room numbers and sort out amongst yourselves. No toiletries. Minimum toilet paper. No staff. All self service.