Hermitage Resort & Thermal Spa

Great location, clean, and wonderful breakfast. Staff at the front desk were very helpful as kind.

"Family room" was a large bed and pull out couch. The bed was amazingly comfortable. However you could feel the bars through the mattress of the pull out couch. Not enough hooks in the bathroom- not really enough room for family of 4.

breakfast was extensive and the pool and outdoor spa areas were fun. The room had a fantastic view!

The room was a bit small, so many sweets at breakfast and indoor spa area was small.

The facilities were excellent. The pools were great.

The food at the hotel was poor

pools were nice, breakfast was good.

The staff seemed unprepared for hosting guests outside of a big group that was at the hotel at the same time. There was no place to get food or even purchase drinks (not even water) anywhere in the hotel and the staff didn't seem to know or have an option for us other than walking into town. Of note, there were two bars but neither were open at any point during our stay. I've never stayed anywhere, peak or off-peak, that didn't have a food or beverage option outside of a sit down, coursed meal that needed to be reserved and was in a crowded cafeteria type setting. Further, getting towels for the pool required a lengthy process a few floors down in the hotel spa which seemed totally inefficient to have to go pick up and drop off at the end of a stay. Finally, the hotel advertises thermal baths but does not say the age of which youths can use the facilities (we had mature teens that were interested but turned away) or account for the hotel guests because we had to insist on a 45-minute time slot for just 4 of us to use the sauna/steam room during a 2-day stay as that was all that wasn't "full". I was very disappointed.