Protea Hotel Fire & Ice by Marriott Cape Town

I always stay at the hotel when in Cape Town. Generally I really like the location, staff etc

The fact that on Saturday night they turned the entire public area into a disco. It was unbearable. One could barely have a conversation at reception never mind get close to the bar or restaurant. if I wasn't a regular at the hotel I would have checked out and never return. The hotel really needs to consider the priorities. I am sure the group had a great time, however, the average guest like myself felt shunned.

Clean, staff very attentive and friendly

The restaurant breakfast staff services were very good, however special mention must be of the lady (kitchen staff) that prepared and served my hash brown and Kiwi fruit (vegetarian menu). I did not get her name but I'm sure this complimentary message will be relayed to her. Location setting was stunning- mountain view

Reception staff is excellent, they invested in training . Very friendly and helpful staff it is. Very welcoming and forever happy Restaurant staff is very friendly and breakfast has reasonable options. I will definitely have a date with the front office and restaurant staff 😍 Then the complimentary cookies and water daily by the exit door just amazing and good quality

The cleaning staff hmnnn you feel like you are meeting ghosts in the corridors 5th floor and had 8 horrible nights with this team. Arrogant people, a bunch of clowns who don’t know the game of hospitality is to smile throughout. They are angry at just seeing clients, won’t greet you at all , will pass u in the corridors 5th floor and perhaps push you out of the way with their trolleys. Greeted one of them one day and response was almost on zero volume, had to ask her why she was not happy. . . I give up ! The hotel has to seriously do something or lose its clients because of these housekeepers. On their own they will talking on top of their voices perhaps complaining about guests😂😂😂 would dread to come out of my room , say a little prayer to not meet the “ghosts”