Bali Tropic Resort & Spa - CHSE Certified

Nice resort stay in Nusa Dua. It's definitely one of those places where you can just kick back and relax the whole time. The resort probably has every amenity you could need and there is no need to leave, which I guess is a positive or negative depending on the type of traveller you are. Objectively, the resort lives up to its billing and offers you everything you could want from a resort. Just a fair warning that it's definitely a huge resort with very many guests and so the staff is not as personal as other places in Bali.

We had a bit of back and forth on the room type that we had booked vs what we were checked into. We were given an upgrade but there was no mention of this at check in so we were very confused once we saw the room and felt that the situation was exarcebated/slightly mismanaged by the staff member who was sent to respond to our inquiry (she was stressed out and came off as kind of rude). The staff all seem to be trying their best but one does get the feeling that they are understaffed for the size of the resort/number of visitors so the staff seemed constantly stressed/on edge. Just a personal experience though, I'm not sure if it's a fair generalisation but it's what both we and our neighbours experienced.

Staff were amazing, so friendly and helpful. Hospitality was 10/10. Room was clean and comfortable with great air conditioning. Breakfast buffet had a huge selection and was always fresh

Exceptional service from the staff. Always happy to help and great attitude.

No option for an enclosed restaurant to avoid heat or occasional bugs at night.

The hotel is ideal for relaxing by the pool without a need of going out. The hotel site is very unique in the old Balinese village style, the garden, trees, flowers, little fountains across the site and temple by the beach are beautiful. They had good all inclusive offers and the wholes setup and customers reminded me of a cruise ship experience, but on land. We liked the option to use the rooftop pool besides the main one (you’d have to be in a specific room type). Breakfast was okay, the usual choice. Staff was super nice and friendly.

The room on the ground floor and a bit dark, and had a mouldy smell. It was also interconnecting with all sorts of noise from the room next door. We didn’t the open bathroom concept, very inconvenient even for a couple travelling (but would be comfortable for 1 person). Room was more or less okay upon arrival, but didn’t seem to be cleaned properly during the service or perhaps the deep cleaning is required as some marks on a wall, mirror, etc might go away and make it look better. My husband had something that looked like bed bugs bites on day 3, however, since we’ve left the hotel - we can not check it. The A/C in a room works like a proper airplane engine. Very loud, so had to be kept at minimum to minimize the sounds as well. The umbrella fall down on us at the rooftop pool area and when my husband was catching it, he stepped on a broken glass that turns out to be all around the pool daybed. At the same time, one of the staff members was eager to register my room for replacing the the towels where drinks were spilled instead of offering some sort of first aid kit. Be aware of what’s happening on your shift and working area. Lastly, all of the above was reported to the manager on duty and he did nothing. We’re told “thank you for reporting, we’ll you’re leaving tomorrow, there’s nothing I can do”. I can probably list you about 10 things that he could do, but decided not to bother. …and please do not send me an automatic response to this review, either read it and action or do’y bother (just like your manager on duty).