The Royal Blue Resort & Spa Crete

Clean, great food, lovely room

Nothing

The private pool & the location were both great.

The restaurants & bars are incredibly expensive. More than you would pay for Michelin star in central London for some dishes!!!

The facilities were lovely and having semi private pools and main facilities allowed for calmer afternoons with the kids. The beach has two parts which is fabulous. The staff were outstanding and and kids area really became one of our highlights! Katerina was incredible with creative crafts for our girl and toys to play in and out of the pool with both kids. She always came with something new and read the mood very well.

Our check in took 1 hour and 15 mins which is far too long especially with a 1 and 4 year old!

The beach and the swimming pools

We received a 2-Star Room at 5-Star Prices This was not a 5-star room but barely two stars. I arrived disappointed, and unfortunately, the experience only got worse. The room was very small (definetely not 30 m2 we booked) outdated, and looked nothing like the pictures online (no sofa bed plus double bed - there was no space for both in the room - which had max 16 m2). There was no iron, the phone couldn’t even contact reception, and the entire space felt neglected. I had to wait a full day and a night just to be moved to a room that actually fit what I booked. I lost valuable vacation time packing, following up, and solving problems that shouldn’t exist at this big price. The Kids Club was poorly managed, and at the children’s pool, they had no towels available. Staff told me to go to another pool to get one. Why set up sunbeds and a kids’ pool if you can’t provide something as basic as towels? Worse, the elevators weren’t working, and reception rarely answers calls. I had an incident in the room and was told someone from cleaning would come — they apeared after 4 hours. I had to chase them down myself, repeatedly. On top of it all, the hotel charges for water in the restaurants even if you book half board - there is practically no available drinkable water there - you have to order it at 5 euro/bottle. At breakfast they serve some in tiny glass vases - clearly limiting access to something as essential as water. Depending on family, prepare yourself to spend just on water about 25 -35 eur per day for 5 - 7 bottles (750 ml). This stay has been a constant frustration. Outdated rooms, poor service, lack of communication, and disorganization. Definitely not five stars! We will never return, and I strongly suggest you think twice before booking.