Inhabit Hotel Queens Garden, a Member of Design Hotels

Location and access to the train station was great. Hotel was helpful at our check in. Lovely space in room if you book the more space. Regrettably both my spouse and I developed a very bad skin reaction which had made the rest of our holiday extremely uncomfortable with the heat in Europe. I do not have any feedback yet to the investigation of what caused the reaction.

I rarely write negative reviews, but this experience requires serious attention from both the hotel and the Marriott group. I stayed at Inhabit Hotel (Queens Gardens, London) for two nights, and on the first night at around 1:00am I was woken by multiple bed bugs on my bed and pillow, including one actively biting my neck. When I removed it, it was clearly engorged with blood. This was extremely distressing and completely unacceptable for a hotel positioned as a premium, wellness-focused property under the Marriott umbrella. I immediately reported the issue to reception and had to pack my belongings in a rush to move to another room in the middle of the night. My sleep was badly disrupted and I spent the rest of the night anxious about whether the new room was also affected. This incident significantly impacted my trip and peace of mind. The next morning, I raised the matter with the hotel manager. Although one night was refunded, the way the situation was handled left me very disappointed. When I explained that I had been woken by bed bugs biting my neck, the manager responded with a remark of “that’s what bed bugs do, they bite,” delivered with a smile and in a manner that felt dismissive and mocking in front of staff and nearby guests. For a serious hygiene issue, this lacked empathy, professionalism, and any real sense of accountability. To avoid any doubt, I have uploaded clear photographic and video evidence showing the bed bugs on the bedding as well and the impact on my stay. Bed bugs are not a minor inconvenience; they raise real concerns about hygiene standards, guest safety, and the risk of carrying them home in luggage or clothing. A premium hotel should have robust procedures for handling such incidents, including immediate investigation, professional pest control, and appropriate compensation reflecting the disruption caused. While I acknowledge the partial refund, it does not fully address the seriousness of the issue or the way it was managed. I hope this review, together with the attached evidence, prompts a thorough response from hotel and brand management, and leads to meaningful action to prevent other guests from going through a similar experience. I am sharing this in good faith so future guests are protected and standards are improved. I welcome direct contact from Agoda or Marriott management to discuss an appropriate resolution and to understand what concrete steps will be taken to address this incident.

The hotel was creative (especially in how they used room space and my room was peaceful (not easy in this part of London)

Even the 2nd or category rooms are Smaller. That’s just Kensington and Westminster maybe The gym is for one person only. Super tiny You have to reserve the sauna each time which is also spacious for 2 adults. Salt room is space wasted. The guys at the front desk are helpful and the restaurant staff is attentive. Except for this one white old bald man who is the floor manager or I don’t know what. Utterly racist. Throw him out.. The indian staff is doing a great job.