Silk Sense Hoi An River Resort - Green Luxury Escape

Great food, excellent spa! The resort is well designed and green, not too big and not too small to enjoy a relaxing stay with family

The pool deck needs maintenance

The staff were excellent, facilites and free activities were great addition. Location was great. Loved riding the bikes around the area to explore. Breakfast had a number of options and changed dishes most days too.

The food from the restaurant and room service were expensive for what it was.

Lovely hotel, friendly staff. It’s big but didn’t feel overcrowded. Lots of space at breakfast and at the pool during the day. Lots of free stuff included with our booking too, which was nice. Spent a lot of time cycling around, to the rice friends and in and out of town on the free bikes provided by the hotel.

Quite a distance away from an atm, which is awkward in Vietnam as cash is king. Not the hotel’s fault though!

Sen (Customer Service Manager) was amazing, an absolute asset to the hotel and without her desire to solve problems, her friendliness and great attitude we would have checked out. The sea salt ozone pool is lovely, and kids could spend hours in it as there were some shady spots under the pool cabanas, however there are issues that require urgent resolution. The massage at the spa was the best I have had in a long time, a delightful experience - highly recommend! Breakfast was pretty good with a nice array of options, but when we were there the aircon was broken so it was super hot! Nice touch to put easel with pencils and paper for the kids

The pool is in desperate need of repairs - 3 of 4 children cut their feet quite badly while swimming (either from something in the pool, the numerous chipped/broken pool tiles or the degraded matting on the deck) and staff accidentally acknowledged that this happens quite often. There are also only a few sun loungers with mattresses - and when we asked for more on the wooden ones, they said they didn’t have any which was not very comfortable when trying to relax. During room changeover, all our bags were left unattended at reception for the day (rather than safely in luggage store) and the responses from reception staff was rude. However credit to Sen for managing this to an amicable situation. Do not recommend the 2 bedroom with river/pool with bath room - it was small and pokey with a very damp smell. Garden rooms were the pick, or deluxe with pool/river view (minus the awful shower curtain)! Kids area is very small and underwhelming. It appears that the resort has recently been sold and the new owners have plans for renovation/redevelopment, so there appears to be limited investment in fixing things at the moment.