Funchal Apartment, with pool

The location was excellent and the appartment very clean. Good washing machine and fridge.

On arrival in the evening, we did not received the code to access the interior of the appartment as we were told that will be sent after 3pm. Contacted the staff by messaging and left a message on the phone and the code was sent. A massive dissatisfaction when we got in the appartment and after a long flight we found there were no towels and we could not have a shower or wash ourselves. We had to contact the staff again and reported what happened. We had an apology and were told that the towels will be delivered next day at 9 am. All of this was in the evening and after travelling 8 hours from the UK. We also reported the switches of the electric shutters in the living room did not work and the flush in the toilet did not work properly but there was no reply to that and that was it. I had a message from the property staff the next morning to ask if everything was OK which I found strange after reporting the issues the previous day so I explained that we had issues and to contact me back should they need more information but there was no reply on their side. I also reported the issues to Booking.com but again no reply. The bathroom was very small and no ventilation and the bed was uncomfortable because it was a foam mattress. I could have given a very good review because the apartment was very clean and well located but not having the code on arrival, and above all no towels which was basic hygiene and after a long flight not being able to have a shower is unacceptable. Therefore I found the amount we paid it was no up to the standards.

lovely spacious apartment with balcony overlooking the pool. Very clean and everything you need to ensure a good stay. Approximately 10 minutes walk to the port and main shopping area but plenty of good restaurants and a small supermarket within 3 minutes walk. Weather was perfect for a November stay.

nothing

The property is located close to the city center in a quiet building. It is cosy and well equipped with all the amenities both in bathroom and kitchen. It also has a dishwasher and washing machine which were really handy. The host was very helpful and we really felt like home in the apartment.

Spacious apartment - the lift worked, the lights in corridors worked -

The location was noisy - too near a primary school, the dogs barking during the night woke us, the traffic noise was very distracting especially at night and early morning. The swimming pool didn't get the sun until the afternoon and although very clean was very cold. There were inadequate instructions on how to find the location when coming from the airport by bus