Kew Gardens House | Thames, Richmond Park & Private Garden

Very clean and tidy.

Nothing

The property was wonderful, clean and tidy and tastefully furnished with great aircon during the recent heatwave. We booked last minute and Poppy was absolutely fantastic in her instant responsiveness to our request. Beds were comfortable and location was awesome. Would definitely stay again.

We received a very friendly welcome at our earlier time of arrival. And the property is spacious and thoughtfully two air conditioning units were provided.

Nothing … all was very comfortable.

The property was very clean and had comfortable furniture, all condiments/oils/toileteries you could need and cooking facilities, well-located for our purposes.

As others have noted, the property is on the Heathrow flight path and so, during hot weather with windows open, it’s incredibly loud as planes fly overhead. The master bedroom has only a skylight window with a very thin blind- we woke at 5.40am on our first morning due to the fact it was effectively day light in the room (having been woken multiple times in the night by outside noise). Whilst the accommodation provide a fan in the bedrooms, this only goes so far to cool down. The second bedroom has a small double bed in and equally was very hot/bright due to insufficient curtain-ware. The terrible sleep was incredibly disappointing as we had two big family occasions this weekend for which we were all very tired. To clarify on the garden area versus how this is presented in the pictures- if you wish to use the parking space you are effectively parking on the same gravel area which decreases the space by a third. I don’t believe this is clear from the accommodation description. It was also a bit odd to receive a message from the “CEO” of the company telling us housekeeping would be arriving 5 mins before our paid-for checkout time (10am) in order to accommodate a wedding party? The implication here felt a bit strange- especially as we were a wedding party too…