Golden Tulip Springhill Lampung

The location and the staff are amazing! The swimming pool on the rooftop it’s the best way to end the day with a drink, a nice cigar, and a breathtaking sunset!

We booked 2 nights at this hotel, the first one in the middle of our vacation, and the last one at the end. The hotel was kind enough to store our surfboards during the days that we weren't staying at the hotel, which was really good. The hotel has a Western modern taste, and the employees are also nice.

The air conditioning on the ground floor is terribly strong, making it a lot colder than all the rest of the hotel spaces. Both times, our room was close to the elevators, so we listened to the elevator "opening and closing beeps" a lot, which was not so pleasant. There's no need to that loud beep at all... The staff informed us that there was a new restaurant at the hotel on the 5th floor, so we tried to go there. Unfortunately, there was extremely loud live music, and we decided not to sit. Giving our advice, it's a small restaurant space, so it doesn't even need microphones, especially not to make the music incredibly loud. The bathroom could also be cleaner since it had staines that would disappear with a deep wash/ scrub. The room floor carpet also has a lot of staines.

The AC in my room was broken and I got upgraded without extra charge.

I was with my family and we did not stay on the same floor. I had to go first to the lobby and let the security tap the elevator card everytime I wanted to visit them. One of our room did not have warm water.

Staff are very friendly & helpful. Coffee was nice. The view at night from the balcony is nice. The quiet area

Does not feel like a 4stars hotel at some part. The door frame came off twice. WiFi not the must reliable at times not good for doing business/work in the room. location claim on the website is misleading, nothing is within walking distance, everything is at least an hour away forcing anyone to require taxi. Laundry service in the hotel charged over 3times higher than local laundry service. Overhead shower leaking through the ceiling.