The Hygge Lisbon Suites - Estrela

The place is just as in the pictures, it was nice to have a shared kitchen with supplies and balcony. The staff was very friendly and helpful.

The room door is a bit old, that’s just the style of it. If you are sensitive to noise, I would suggest to get earplugs. Honestly, we did hear some noise, but nothing very bad, just a suggestion.

We liked the historical building, that it had a balcony, tall ceilings and AC. The bed was comfortable. The people in the reception were nice, and the instructions very clear.

The bathroom could be improved with hangers and better furniture. The smell was not particularly good. Changing the fake grass in the balcony would elevate the aesthetic of the place.

Clean, comfortable, spacious rooms with really friendly staff

Nothing

The property is actually clean, which we were very pleased with. The staff are pretty friendly and accommodating where possible. They play good ambient music in the dining area and the property catches the sun nicely. We had a garden room and they left filtered water, coffee, and linen. We would definitely book again.

We already knew about the noise of the pipes every time the water turns on - you kind of get used to it to be honest but it isn't the nicest of sounds. The handle to the bathroom is falling off, which we saw someone else mention in a review so I would urge the hotel to fix it asap because it's not long before someone gets stuck in there. The Aircon is also pretty low even on the highest setting. I would encourage the staff to make the hot water and coffee first before kindly tending to the food for breakfast - on the first day it was a little late so we came to breakfast a little later for the rest of the days to make sure it was ready when we arrived. We noticed that while preparing breakfast, one of the staff members kept the fridge open for 5-10minutes at a time, since I work in food I was a little nervous about this as it's a hot country and temperate changes in a fridge can cause issues with food quite quickly. Also, another review mentioned the food wasn't fresh - we can confirm when we arrived it was fresh but the same food is put out the following days, which we gathered was probably so to not waste it or spend loads on fresh food daily. We didn't mind that so much but it did mean by the third day the bread and pastries were a little hard. Unfortunately, a couple came on our last day and at breakfast the wife decided to touch all of the pastries while deciding which one she wanted, which was quite off putting. The husband even broke a piece of the pastry with his bare hands and put it back - not the fault of the hotel but we didn't like that so glad we had chosen an early breakfast slot.