Aquila Porto Rethymno

Location, personnel, food, the beach - ☔, space between umbrellas, the beach beds, and the beach services

At check in the hotel said - we offer you un upgraded room .... we said ok ... Well, the room was just a little bit larger ... But no magnifying mirror in the bathroom, no shelfs, small mirror in the room, some old furniture and last but no least, there were some ants in the room, balcony and bathroom. After 10 days the hotel offered us again and upgraded room. We said again ok. And yes, the room was indeed better, with selfs and a large mirror in the room, a magnifying mirror in the bathroom, however the shower was different, not as expected. Ants were present as well. Finally, after waiting for 3 days for an answer the late check out was more or less denied - they offered 12 o clock, while we asked for check out at 13,00 with additional payment if required.

Excellent hotel. Friendly staff and perfect location. Free hotel sunbeds on the beach with waiter service.

Beautiful location, staff very friendly, exception mention for Maria the Guest Relations and Nikos the porter who went out of their way to make our stay and experience amazing.

Everything and everyone exceptional!

Location was convenient to the old port. Likewise sun beds across the rd at the beach were good. the staff were helpful.

There is no parking and impossible to find a spot nearby so this is really problematic if you have a rental. The rooms are terribly dated and small, especially for 3 adults in a family room. No room for luggage and shared space. We were told there would be 3 beds and there was a trundle in the room for a full adult. Not good enough. Likewise so noisy, can hear everything between the rooms, corridors and plumbing etc. struggled to sleep.