Makani Sands #208 1brm Beachfront condo with balcony on the ocean

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had the best time. My husband and I stayed for a week. The condo was great. We did some stuff around the island, others we stayed in and cooked. Thank you Tammy!!!

A beautiful location right over beach very enjoyable experience

The view from the condo was amazing!! We loved watching the turtles swimming and enjoying the beautiful sunsets. The place was supplied with everything we needed. Thanks so much for sharing your place. Hoping to come back soon. Debbie & Dan H.

The condo has a great ocean view, lanai. It was clean and well-stocked. Check-in was easy, however, office staff does not wear masks, which was concerning. Now the downside. The title is misleading, there is no beach, and the stairs to the shore are blocked with caution tape, because of a 6-foot drop. On our second day, the water heater broke, causing damage to the apartment below. After much back and forth due to the extensive damage we were moved to 204. I requested a refund for this night since we had to change plans to come back, pack and move to another unit. The property manager verbally agreed. Three days later, we had to move back to 208 and were told repairs were completed. We again packed and had to wait for cleaners before we could move back. Several of the cleaners did not wear masks. Moved back in, only to find out there was no hot water, we checked the breaker as instructed, still did not work. This was not fixed when we left the next day. Also for the last two days of our stay, the elevator was not working, which though it did not inconvenience us, would be a concern for someone with mobility issues. Upon returning home, I sent the property manager an email regarding the refund, she did not respond. I followed up with a phone call and was told "waiting on bill for all costs of the damage to give to the owner, this will take time". This made little sense, so I followed up with VRBO. Found out that this property uses a third-party software (only advertised on VRBO) and therefore VRBO can not issue refunds or hold the host accountable. VRBO did call the property manager twice, and she told them that they would not refund me for the two nights as the contract did not cover if the equipment was not functioning. Apparently, she equated a broken water heater that required moving out of the unit, that same as a TV not working. The breaking of the water heater could not have been foreseen but the response from property management clarified that the concern was for the owner and not the guest.