Hola Rooms

Great location, clean, communicative staff.

I wish that it had a small fridge, water kettle, and spoon/bowl. (The review did not promise these things, but I wish it had them!)

Staff

Noisy

Great location, just a few minutes from a metro station and very much at the center of Madrid. The bed was really comfortable. Would stay again.

I didn't realize before that the shower is pretty much in the room and that the bathroom isn't a separate room with a shower and toilet. Since I stayed alone it wasn't a problem for me. Just a thing to keep in mind if you're traveling with friends or people you're not comfortable with seeing you take a shower. The room was relatively small, again not a problem when staying alone though.

Very good room service—housekeeping and refreshment every day. Good facilities and cleanliness. Bed is comfy. People we met at the hotel every morning are nice.

We just received check in information the afternoon on our date of arrival, without any heads-up that there is no staff. We were travelling and do not have time to check our mailboxes frequently. The lady sounded annoyed when we called her at the hotel door. There are ACs on the balcony of our room so we cannot use it. Chose this place for people’s comment on its great location but the closest metro station is suspended during our stay so there’s a bit of inconvenience. Also, there’s a Moroccan lady whom we have met at the lift lobby of the building tried to scam us.