Dar Tanja

Hidden gem, friendly staff and amazing food

N/A

A little gem of a hotel. The staff were friendly and the food at the restaurant was fantastic

The rain. But I don’t think the hotel could have helped with that

Authentic Moroccan style

The was a heavy rain and the electricity went off.

The property is fairly good and expansive with a nice garden and swimming pool. Quiet neighborhood. Decent breakfast and pleasant restaurant staff.

1. Reception staff don't speak much English and some of them seemed a bit indifferent and cold i.e. not exactly welcoming. 2 Reception staff on duty didn't seem to be coordinated. I stayed for two nights and had already paid the city tax on check-in but on check-out, the person on duty asked me to pay it as he had no record of it being paid. Only when I insisted that I had paid, did he accept it ( and to his credit did so quickly).; I had a printed receipt but I guess I had forgotten they had given me one; and so had they. 3. Wifi ( both networks) did not work well in my room ( Room 1). There was no signal 80% of the time while the rest of the time it was weak. Perhaps a booster is required. I did remark once about it being poor to reception and they asked me to connect to another network but as I said both were spotty and I didn't feel like complaining again as I knew it was a range issue. Still, someone could have checked if I was still having an issue with the wifi. But no one did. I assume the principle is ' everything is ok unless someone complains i.e. if no one complains, then the guest must be satisfied '. Some proactiveness could have helped and added a touch of warmth to guest relations which is crucial. 4. I expected bottled water to be replenished ( stayed 2 nights) but was informed that water is given only at the time of check-in. For rest of the days, one must buy. This may be a policy I was unaware of but in a huge majority of hotels I have stayed around the world, two free 500 ml bottles per room per night is like a standard. Some even give two 1L bottles per room per night. 5. Toiletries like shampoo, conditioner and bath gel were good but at least the bottles could be labelled? Or should one guess from the color?