Riad Monceau

Amazing!

Staff, accommodation, food, service and fun

The host was so welcoming and friendly and shared so much useful and interesting information with us. The room was clean and very comfortable. The rest of the amenities within the Riad were so nice to enjoy. From the restaurant and live music to the spa, we enjoyed everything we could during our stay.

I don't think I have an answer to this question. We enjoyed everything about our stay here and would gladly come back.

It’s discreet position and tasteful decoration

Jacuzzi didn’t work

Beautiful place nice room good position. Most of the staff was nice.

The hotel's common areas were unclean; there was a constant, terrible odor outside my room—a mix of food smells and general filth. The stairs and walls leading to the rooms were dirty and scuffed. People coming in from outside for dinner were seated on our floor as well, causing confusion and encroaching on the space and peace of mind of the guests staying there. There was no regard for the guests or their tranquility—certainly not what one would expect from a 5-star hotel. The hotel is full of cats sleeping inside the building—on sofas, chairs, and tables where dinner is served, and even in the kitchen. I saw the concierge feeding a cat from a can right on the reception desk with my own eyes; he moved it away as soon as he noticed me approaching. There is absolutely no concern for cleanliness or for people allergic to cat dander. A staff member was very rude to us, swearing in Arabic; the incident was reported to the management, and he was friendlier the next day. However, on the morning of our departure, when he walked us to the taxi, he displayed the same hostile attitude.