Riad Palais Sebban

Staff were excellent

Pools close at 8pm

Beautiful all round. Staff are exceptional. I last stayed here 8 years ago. Very nice to see many of staff again.

The location couldn’t have been more perfect. The Riad as a whole was incredibly well decorated and the facilities such as the pools were good. The ability to also organise airport transfer for an additional fee made our stay easy. Staff were all very nice.

The courtyard area outside our room seemed to be used during the day as the housekeepings office/social space which when we were wanting a bit of quiet time during the day was a bit unfortunate.

While the hotel was stunning—from the lobby and pool to the dining and lounge areas—with its beautiful, authentic Moroccan design, the room unfortunately needs significant improvement. The tiles felt old and appeared dirty, the toilet bowl was even loose from the floor, and the shower was clogged! Room needs some serious renovation!

We were very disappointed that the hotel did not provide the room we had booked and paid for—a Prestige Room with a patio. The first room they showed us had an unpleasant smell, no patio, and was significantly smaller than what we had reserved. They then moved us to a second room, which still wasn’t the room category we had booked. In the end, we settled for the third room they offered simply because it was our last night in Marrakech and we wanted to make the most of our time instead of continuing to argue. It was frustrating to feel like we were repeatedly being offered rooms of a lower standard than the one we had paid for, and that was simply unacceptable. We ordered drinks on the rooftop, we asked for a small table to place on the daybed while we enjoyed our drinks, but instead, the bartender handed us the same dirty tray he had used to serve them.