Hotel in Hokkaido Prefecture
3-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Located within the premises of Niseko-Shakotan-Otaru Kaigan Quasi-National Park, Hotel Neu Schloss Otaru offers rooms with views of the ocean and a private open-air bath. A free shuttle runs between JR Otaru station and the hotel.
Amenities at Hotel Neu Schloss Otaru
Business facilities
Shuttle available
Free shuttle available
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Heating
Wheelchair accessible
Bar
WiFi/Internet
Laundry services
Sauna
Accessible Parking
Family friendly
Smoking allowed
Toilet with grab rails
Accessible by lift
Key access
Emergency cord in bathroom
Fire alarm
Cleaning products
Map of Hokkaido Prefecture
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·Aug 2026
員工非常專業及有禮貌，讓人有賓至如歸的感覺。
沒有
10 / 10Outstanding·Apr 2026
This hotel exceeded expectations. The staff were so courteous, and the rooms were honestly breathtaking, we wished we had booked longer ! It was our favourite stay of our Japan trip this year!!
The shuttle bus was also so simple to organise, definitely recommend it!
10 / 10Outstanding·Mar 2026
Incredible location
No bartender
6 / 10Average·Jul 2025
Nice view
1. False information provided ie the size of the bed (it’s king bed size of 180-200 cm on booking.com but it’s only 160 cm on site).
2. There’s additional charge for small child stay though the policy is free for child stay (from our previous conversation before checking in, the staff said it’s an option if you want child’s slippers or towels but they force us to pay upon checking in (though we already have our own for a child)
3.The private bath with sea view is great disappointment as it’s not quiteclean and you can smell chlorine on your skin after bathing.
4. Facilities and rooms are very old with no renovation.
$$$$
Top rated by guests
8.4Excellent
(322 Ratings)
"This hotel exceeded expectations. The staff were so courteous, and the rooms were honestly breathtaking, we wished we had booked longer ! It was our favourite stay of our Japan trip this year!!
The sh..."
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