Gasthaus Pillhofer

Great location. Very clean room and bathroom, good lighting and plenty of conveniently located electrical outlets

No heater and no additional balnket, it was rather cold at night. I did not like the pillow, it was very loose and uncomfortable. Everithing else was fine. Hard to get to the 4th floor without an elevetor after full day of walk even without a bag. With a bag it was very hard (

Close to old city centre

Good location

The hotel did not offer breakfast which we knew when we booked. Location was excellent in relation to the main train station, restaurants and shopping. Room was clean and suited our needs.

The hotel and its guests seem to be an afterthought — the real focus here is clearly the restaurant. According to the website, baggage storage is available; however, when we arrived, both the restaurant and hotel were closed, and we couldn’t access the facility until later in the day. There was no signage indicating this. A quick stop into the hotel next door (where their front desk was open and helpful) revealed that no one would be available at our hotel until 3:00 p.m. We were able to store our bags in lockers at the main train station, but were frustrated by the (albeit short) walk back to the station to find them. When we returned to check in — at the restaurant podium/bar window — we were greeted by a young woman who seemed visibly annoyed by our arrival as she was busy pouring beers. There was no friendly greeting, no “thank you for staying with us” — just brisk, businesslike efficiency. And yes, I understand this is Germany, but we did not encounter this same level of indifference anywhere else during our two weeks in the country. Check-in was quick: our reservation was confirmed, our card swiped, key handed over, and we were simply pointed toward the stairs. We were also informed that no staff would be on-site after 11:00 p.m. or in the morning, and that we should leave our key in the top drawer of a hutch in the entryway upon departure. Anyone could have accessed that key and entered our room after our departure — the lack of a secure place to return the key is a serious concern, as any damage could have occurred and we might have been held responsible. To be fair, the room was inexpensive, clean, and the bed was comfortable. But the overall sense of indifference and disregard for guest satisfaction and security left us with a very poor impression.