Casa do Papel - Charm in Matosinhos

Great Apartment in a fantastic location to explore the area - the hosts communication was great and they made us feel very welcomed and also made us feel that no request was too much trouble - I cannot recomend this apartment and host enough - we had an amazing time and would love to return, I have never felt more welcomed and comfortable and taken care of. The apartment is decorated by someone with a high taste level that fitted us like a glove and we were in a great spot to have everything within a short walk.

There was only 1 item accross this review that I marked down and that may not bother most people - we missed having a toaster in the kitchen and thats it - Fantastic place on all counts!

Una decoración especial, única, llamativa para un alojamiento vacacional pero muy original

Eché de menos algún consejo sobre el aparcamiento

Excelente decoração, conforto, localização e serviço. A Elsa (proprietária) foi muito amável e salvou a semana estando sempre disponível para nos ajudar com sugestões para atividades e sítios onde comer. Certamente um lugar a visitar novamente.

The location was perfect for our work. The decoration was unique and special. and we enjoyed our stay.

We had to go into Porto to pick up the keys because although the website says someone will meet you at the apartment, the management company wouldnt allow it. When we finally got into the apartment, we discovered that we had only one spare roll of toilet paper for a two week stay. Because we were staying two weeks, we were entitled to have a change of linen after one week. I asked for more toilet paper and they agreed to bring more toilet paper when they came to clean. When the cleaning staff came they took away all of the toilet paper and no amount of request could get me more toilet paper. The management company continually said that it was not good enough that we didnt have more toilet paper but I never got any more. We also had issues with the hot water in one of the bathrooms. That was never resolved. When the cleaning staff came, it was obvious to me that they had opened the cabinets where my things had been unpacked. The apt is situated between a road with a bus line and the tram line road so it was very noisy but somewhat quieter after 1 am.