AX The Palace

Spacious Room, Breakfast and Pool Area

Spa Facilites were unavailable and no alernative was offered. So we were dissapointed on this.

The room was huge, bigger than the photos did justice to and really helped with the kids' stuff. Staff were also very friendly and kind, helping us whenever we needed it with a smile on their faces.

Access to drinking water could be better, the bar would fill water but a water fountain would make it easier to self serve

Location and Staff

The rooms were clean, and the overall atmosphere of the hotel was peaceful and relaxing. The other guests were respectful, and there were no noisy or disruptive individuals during our stay, which contributed positively to the experience. The breakfast and the restaurant on the 9th floor were both enjoyable and the hotel’s central location was convenient and well-suited for exploring the area. I would also like to specifically mention Julia, the Front Office Manager. She was friendly, understanding and genuinely willing to help us regarding the problem described below. She made considerable efforts to find a compromise and assisted us throughout the process. Without her constructive approach, the discussions with the hotel could have been much more difficult and tense.

Because the bed configuration on Booking was incorrectly stated as “1 double bed + 1 twin bed” or “3 twin beds,” while in reality we were provided with a standard room containing only one double bed that barely fit into the room, my friend and I misunderstood the room type and assumed that the room would have separate sleeping areas. As a result, we had to book an additional room in order to stay separately. Although the hotel offered a discount for the additional room upon our request, it was quite limited, and the room provided was of noticeably lower quality. Consequently, our overall accommodation cost increased significantly. Furthermore, the second room we were given had an internal-facing view, overlooking only the inside of the hotel, meaning that there was not even a street view. Since the inconvenience was caused by misleading information on the Booking listing, I believe that, in order to reach a fair compromise, a standard room should have been provided at the very least. To compensate for the inconvenience and additional expenses, I requested complimentary breakfast for two days, especially considering that we unexpectedly had to pay an amount equivalent to approximately 60% of the first room rate for the additional second room. We were understandably disappointed by this situation. However, despite the Front Office Manager contacting her manager more than five times during the process with her sincere best effort, the hotel was only able to offer complimentary breakfast for one morning. In addition, the filtered water had a noticeable metallic taste last day, so I requested bottled water instead. The hotel charged €5.25 for a one-liter bottle of water, which, in my experience, would typically be provided free of charge in Türkiye. I was surprised by how strict the hotel was regarding complimentary items, particularly given the premium price charged for accommodation.